Support Center Representative (Part-Time)

Butte-Glenn Community College District; Oroville (CA); On-site; USD 25,000 - 34,000; Part time

Job summary

Butte-Glenn Community College District seeks a part-time Support Center Representative to serve as the main contact for students, staff, and the public, assisting with enrollment, admissions, and district information. The role emphasizes accurate, courteous service with strong phone etiquette and cross-department referrals.

The position offers 24 hours per week, non-exempt status, and requires high school/GED and clerical experience supporting student programs.

Qualifications

• High School Graduate or GED.
• One year of clerical support experience with student programs, services, and/or activities.
• Any combination of education and experience which would provide the required qualifications for the position.

Responsibilities

• Answer inquiries and provide information on enrollment, admissions, and district services.
• Walk students through processes and transfer to appropriate department or resource as needed.

Education

High School Graduate or GED

Job description

SUPPORT CENTER REPRESENTATIVE (PART-TIME)

Click here for the full Job Description/Classification Specification. CSEA Range 18; Part-time/Non-Exempt; 24 hours per week; 12 months per year

Projected Recruitment Timeline

Anticipated Application Screening Period: December 2-9, 2026

Tentative Interview Dates: December 16-17 (In Person)

Anticipated Start Date: February 1, 2026

POSITION HIGHLIGHTS

The Support Center Representative serves as a primary point of contact for students, staff, and the public seeking information and assistance related to enrollment, admissions, and other District operations, programs, policies, procedures, and available resources. Under the direction of an administrator or manager, the position provides prompt, accurate, professional, and courteous assistance, while also representing the Student Services Division and the District, and maintaining excellent customer service and proper phone etiquette.

As a front-line representative, the Support Center Representative develops and maintains a broad working knowledge of a wide range of programs, processes, and resources in order to respond effectively to a variety of inquiries. The position assists students by answering questions, providing guidance, walking them through applicable processes while on the phone, and connecting or transferring them to the appropriate department or resource when additional or specialized assistance is needed.

The work schedule is Mondays and Thursdays, 8:00 a.m. to 4:30 p.m., and Tuesdays and Fridays 8:00 a.m. to 12:00 p.m. with Wednesdays off.

MINIMUM QUALIFICATIONS

EDUCATION/EXPERIENCE

• High School Graduate or General Educational Development (GED); AND
• One (1) year of work experience providing clerical support to student programs, services, and/or activities; OR
• Any combination of education and experience which would provide the required qualifications for the position.

CERTIFICATES, LICENSES, REGISTRATION, SPECIAL AND/OR OTHER REQUIREMENTS

• May be required to travel for various off-site meetings, trainings, conferences, and/or events in support of the overall objective of the position.

Butte Glenn Community College District (BGCCD) IS AN EQUAL OPPORTUNITY EMPLOYER

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Butte Glenn Community College District is committed to creating a diverse workforce focused on equity, inclusion, and accessibility for all faculty, staff, administrators, managers, and students. The District is dedicated to building an environment that supports our diverse student populations providing opportunities to mentor, encourage, and prepare our students to be successful in the world and expose them to global perspectives. Our District community of professionals is devoted to enriching our students' lives by bringing to light a variety of ways to engage and discover their individual and collective paths through education.

BGCCD is committed to the principles of equal employment opportunity. It is the District’s policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, race, gender, color, language, accent, citizenship status, ancestry national origin, age, sex, religion, sexual orientation, gender identity, parental status, marital status, veteran status, physical or mental disability or medical condition, or on the basis of these perceived characteristics.

Butte Glenn Community College District participates in E-Verify to confirm the identity and employment eligibility of all new hires.

The District reserves the right to modify, rescind or re-advertise this announcement without notification or to delay indefinitely the employment of a person for the position.