Support Broker/Case Manager

GT Independence; New Hampshire; On-site; USD 43,000 - 52,000; Full time

Job summary

GT Independence is seeking a dedicated Supports Broker (Case Manager) to coordinate Medicaid Waiver services and promote participant growth and independence. The role involves training staff, building relationships with providers and families, and helping clients access community resources to achieve ISP outcomes.

Minimum requirements include a high school diploma and at least 1 year of community experience supporting people with disabilities.

Qualifications

• High school diploma or equivalent.
• At least 1-year community experience supporting people with disabilities.

Responsibilities

• Coordinate the daily operation of Medicaid Waiver services.
• Promote personal growth and independence of participants.
• Train, supervise, and monitor staff; build relationships with agency staff, providers, and families.
• Assist participants in developing social networks and integrating into the community.
• Help locate and access non-Medicaid resources to achieve ISP outcomes.
• Advocate for participants and collaborate with relevant organizations.
• Guide participants in planning and implementing support plans (IEP, ISP).
• Educate and support participants in self-directing services under the Employer of Record Model.
• Assist in budget management and coordinate financial support services for self-directed participants.
• Develop schedules and staff duties for self-directed participants.
• Provide ongoing training on participant-directed responsibilities and reporting.
• Coordinate community resources, including healthcare services.
• Assist in securing housing and necessary furnishings.

Education

Associates or better in Social Work

Bachelors or better in Social Work

Masters or better in Social Work

Job description

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026!

The Supports Broker (Case Manager) is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

RESPONSIBILITIES AND DUTIES:

• Support participants' growth and independence by training, supervising, and monitoring staff.
• Build and maintain relationships with agency staff, service providers, and families.
• Assist participants in developing social networks and integrating into the community.
• Help locate and access non-Medicaid resources to achieve Individual Support Plan (ISP) outcomes.
• Provide instruction and counseling for problem-solving and decision-making.
• Advocate for participants and collaborate with relevant organizations.
• Guide participants in planning and implementing support plans (IEP, ISP, etc.).
• Educate and support participants in self-directing services under the Employer of Record Model.
• Assist in budget management and coordinate financial support services for self-directed participants.
• Develop schedules and staff duties for self-directed participants.
• Provide ongoing training on participant-directed responsibilities and reporting.
• Coordinate community resources, including healthcare services.
• Assist in securing housing and necessary furnishings.

MINIMUM REQUIREMENTS

• The Supports Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.
• High school diploma or equivalent.
• At least 1-year community experience supporting people with disabilities.

WORK ENVIRONMENT

• Work is performed in a typical office setting or other community settings.Travel is required.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our Supports Broker team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Preferred

Associates or better in Social Work.

Bachelors or better in Social Work.

Masters or better in Social Work.

Experience

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.