Case Manager (Support Broker)

GT Independence; Maine; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible paid time off

Competitive wages & benefits

Professional growth opportunities

Job summary

GT Independence is seeking a dedicated Supports Broker (Case Manager) to coordinate daily Medicaid Waiver services and promote participant growth and independence. You will train and supervise staff, build relationships with providers and families, and help participants access community resources and non-Medicaid supports.

Travel is required as part of the role, with focus on coordinating plans (IEP/ISP) and advocating for participants within the Employer of Record model.

Qualifications

• High school diploma or equivalent.
• At least 1-year community experience supporting people with disabilities.
• Travel is required.

Responsibilities

• Support participants' growth and independence by training, supervising, and monitoring staff.
• Build and maintain relationships with agency staff, service providers, and families.
• Assist participants in developing social networks and integrating into the community.
• Help locate and access non-Medicaid resources to achieve ISP outcomes.
• Provide instruction and counseling for problem-solving and decision-making.
• Advocate for participants and collaborate with relevant organizations.
• Guide participants in planning and implementing support plans (IEP, ISP, etc.).
• Educate and support participants in self-directing services under the Employer of Record Model.
• Assist in budget management and coordinate financial support services for self-directed participants.
• Develop schedules and staff duties for self-directed participants.
• Provide ongoing training on participant-directed responsibilities and reporting.
• Coordinate community resources, including healthcare services.
• Assist in securing housing and necessary furnishings.

Education

Associates or better in Social Work.

Bachelors or better in Social Work.

Masters or better in Social Work.

Job description

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

The Supports Broker (Case Manager) is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

RESPONSIBILITIES AND DUTIES:

• Support participants' growth and independence by training, supervising, and monitoring staff.
• Build and maintain relationships with agency staff, service providers, and families.
• Assist participants in developing social networks and integrating into the community.
• Help locate and access non-Medicaid resources to achieve Individual Support Plan (ISP) outcomes.
• Provide instruction and counseling for problem-solving and decision-making.
• Advocate for participants and collaborate with relevant organizations.
• Guide participants in planning and implementing support plans (IEP, ISP, etc.).
• Educate and support participants in self-directing services under the Employer of Record Model.
• Assist in budget management and coordinate financial support services for self-directed participants.
• Develop schedules and staff duties for self-directed participants.
• Provide ongoing training on participant-directed responsibilities and reporting.
• Coordinate community resources, including healthcare services.
• Assist in securing housing and necessary furnishings.

MINIMUM REQUIREMENTS

• The Supports Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.
• High school diploma or equivalent.
• At least 1-year community experience supporting people with disabilities.

WORK ENVIRONMENT

• Work is performed in a typical office setting or other community settings.Travel is required.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

• Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

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What Culture & Belonging Means at GT:Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Qualifications

Education

Preferred

Associates or better in Social Work.

Bachelors or better in Social Work.

Masters or better in Social Work.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.