Support Associate - White House Black Market

Chico's FAS, Inc. - Retail; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their fashion-forward team. This role emphasizes a customer-centric approach, where you will be integral in enhancing the shopping experience through effective merchandise handling and stock management. You will embody the brand's values while ensuring operational excellence and a collaborative environment. If you are passionate about fashion and thrive in a dynamic setting, this opportunity is perfect for you to grow and make a difference in the retail landscape.

Qualifications

• High school diploma or equivalent required, with preference for stock or cashier experience.
• Must be 18 years or older and possess strong customer service skills.

Responsibilities

• Support sales operations by processing merchandise and ensuring stock organization.
• Promote excellent customer service and teamwork while maintaining store cleanliness.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to multi-task

Teamwork

Adaptability to technology

Education

High school diploma or equivalent

Job description

Support Associate - White House Black Market

Support Associate - White House Black Market

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

1. Operational Excellence
   • Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
   • Ensures new products are properly merchandised and represented in a timely manner.
   • Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
   • Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
   • Participates in pricing changes and markdowns.
   • Alerts store management to cash supply needs.
   • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
   • Assists with boutique cleanliness and organization.
2. Customer Experience
   • Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
3. Teamwork and Growth
   • Promotes an inclusive, collaborative approach to problem solving.
   • Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

1. High school diploma or equivalent
2. Previous stock or cashier experience preferred
3. Must be 18 years of age or older
4. Excellent communication skills
5. Excellent customer service skills
6. Strong organizational skills and ability to multi-task in a fast-paced environment
7. Able to learn or adapt to technology provided by the company
8. Must be able to work the majority of the shift standing
9. Ability to work quickly and within strict timelines
10. Ability to demonstrate teamwork
11. Exposure to visual merchandising and product placement techniques desired
12. Communicate with customers, Associates, and Management; wear / communicate with headset
13. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:

1. Constant Walking/Standing- 67-100% of 8-hour shift
2. Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
3. Frequent Climbing- 34%-66% of 8-hour shift

The wage range for this position is $16.50 to $20.75. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

3606 Staten Island Mall

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.