Support Associate - White House Black Market

Chico's; Katy (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic and fashion-focused team dedicated to creating a beautiful shopping experience for women. As a Support Associate, you will play a vital role in maintaining operational excellence, ensuring merchandise is well-organized, and delivering outstanding customer service. This position offers opportunities for personal growth and development in a collaborative environment where teamwork is essential. If you thrive in a fast-paced setting and are passionate about fashion and customer interaction, this role is perfect for you. Discover your potential and make a difference in a vibrant store atmosphere.

Qualifications

• High school diploma or equivalent required.
• Previous stock or cashier experience preferred.
• Effective communication with customers and management.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Support customer service principles and maintain store cleanliness.
• Participate in pricing changes and markdowns.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Visual Merchandising

Education

High School Diploma or Equivalent

Tools

Company-Provided Technology

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales operations functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Accurately enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests promptly.
• Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, and sign holders.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company-provided technology.
• Must be able to work mostly standing during shifts.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance and flexible schedule including nights, weekends, and holidays are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for top talent. You may apply at any location or position; some duties may vary by brand. Accommodation requests for disabilities are available during the application process. Please contact your local Store Manager for assistance.

Location: 3274 LaCenterra at Cinco Ranch

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.