Support Associate -White House Black Market

White House Black Market; Houston (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

White House Black Market is looking for a Support Associate in Houston, Texas. This role is responsible for maintaining a customer and product-focused sales culture through various sales operations. Key responsibilities include processing merchandise, ensuring product organization, and promoting customer service excellence. Qualifications include a high school diploma, communication skills, and the ability to work flexibly. The position offers an engaging work environment with opportunities for personal development.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Regular attendance is essential.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Process merchandise and organize stockroom efficiently.
• Model and promote customer service principles.
• Participate in pricing changes and markdowns.

Skills

Communication skills

Customer service skills

Organizational skills

Ability to multi-task

Adaptability to technology

Education

High school diploma or equivalent

Job description

Location:

5515 Kelvin St Suite 110, Houston, TX

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift.
• Occasional Lifting up to 50 lbs- 1-33% of 8-hour shift.
• Frequent Climbing- 34-66% of 8-hour shift.

Equal Opportunity Employer Statement

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.