Support Associate - White House Black Market

Chico's FAS, Inc.; Naples (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

Chico's FAS, Inc. in Naples, FL is seeking a Support Associate to help drive a customer- and product-focused sales culture. You will perform stock processing, merchandise handling, and stockroom organization to keep the store running smoothly.

Key duties include supporting MAPS customer service standards, assisting with pricing changes, markdowns, and visual directives, while collaborating with team members to meet store goals. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, associates and management; use headset.
• Regular attendance is essential to this position. Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices to items received, and complete store‑to‑store transfers and Locate requests.
• Ensure visual packet materials, props and signage are received and processed in a timely manner, store stockroom hardware properly stored.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc.
• Assist with boutique cleanliness and organization.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Multi-tasking

Learned technology

Standing for long periods

Teamwork

Visual merchandising exposure

Flexible schedule

Education

High school diploma or equivalent

Tools

Headset usage

Job description

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and accurately and timely complete store-to-store transfers and Locate requests.
• Ensure the visual packet materials, props and signage are received and processed in a timely manner, properly storing stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, associates and management; use/communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing – 67‑100% of 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1‑33% of 8‑hour shift.
• Frequent climbing – 34‑66% of 8‑hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.