Support Associate - White House Black Market

Chico's FAS, Inc.; Bee Cave (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Chico’s FAS, Inc. in Bee Cave, TX is hiring a Support Associate to help deliver a customer- and product-focused shopping experience.

You will handle merchandise, stock, and stockroom organization while supporting pricing changes, signage, and store layout as directed. Ideal candidates have strong communication and customer service skills, are organized, able to learn new technology, and can work a flexible schedule including nights and weekends.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task.
• Ability to work standing for most of the shift and flexible schedule.
• Willingness to learn technology provided by the company.
• Experience with visual merchandising is a plus.

Responsibilities

• Process merchandise and ensure proper storage, ticketing, and replenishment.
• Enter receiving documents and reconcile invoices.
• Assist with visual merchandising, signage, floorsets, and stockroom organization.
• Support MAPS customer service standards and omni-channel experience.
• Maintain cleanliness and organization in the stockroom.
• Adapt to brand variations as needed.

Skills

Communication skills

Customer service

Organization

Technology adaptability

Teamwork

Job description

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed and easily located for replenishment on the sales floor, reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable. Accurately and timely complete store-to-store transfers and Locate requests.
• Ensure the visual packet materials, props and signage are received and processed in a timely manner, properly store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear/communicate with headset.
• Regular attendance is essential. Ability to work a flexible schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing – 67-100% of 8-hour shift.
• Occasional lifting up to 50 lbs. – 1-33% of 8-hour shift.
• Frequent climbing – 34%-66% of 8-hour shift.

Location: 3307 Hill Country Galleria

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.