Support Associate - White House Black Market

Chico's FAS, Inc. - Retail; Buckeystown (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a fashion-obsessed team as a Support Associate, where you will play a vital role in creating a beautiful shopping experience for women. This position involves supporting sales operations, processing merchandise, and ensuring a customer-focused environment. You'll be part of a collaborative team that values inclusivity and personal growth. With a focus on operational excellence and customer service, this role offers the chance to thrive in a fast-paced retail setting. If you're passionate about fashion and dedicated to making customers feel amazing, this opportunity is perfect for you.

Qualifications

• High school diploma required; previous stock or cashier experience preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Support a customer-focused sales culture through various sales operations.
• Process merchandise and ensure proper organization for sales floor replenishment.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to multi-task

Adaptability to technology

Teamwork

Education

High school diploma or equivalent

Job description

Support Associate - White House Black Market

Location: Buckeystown, Maryland 21717

Country: United States

Region: Northeast

Reference Number: 4263

Position type: Permanent

Category: Retail

Job Function: Store - Associate

Support Associate - White House Black Market

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

FUNCTIONAL RESPONSIBILITIES:

1. Operational Excellence:
   Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
2. Ensures new products are properly merchandised and represented in a timely manner.
3. Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable.
4. Ensures the visual packet materials, props and signage are received and processed in a timely manner.
5. Participates in pricing changes and markdowns.
6. Alerts store management to cash supply needs.
7. Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
8. Assists with boutique cleanliness and organization.

Customer Experience:
Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Teamwork and Growth:
Promotes an inclusive, collaborative approach to problem solving and seeks personal developmental opportunities.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

1. High school diploma or equivalent.
2. Previous stock or cashier experience preferred.
3. Must be 18 years of age or older.
4. Excellent communication skills.
5. Excellent customer service skills.
6. Strong organizational skills and ability to multi-task in a fast-paced environment.
7. Able to learn or adapt to technology provided by the company.
8. Must be able to work the majority of the shift standing.
9. Ability to work quickly and within strict timelines.
10. Ability to demonstrate teamwork.
11. Exposure to visual merchandising and product placement techniques desired.
12. Communicate with customers, Associates, and Management; wear / communicate with headset.
13. Regular attendance is essential to this position.
14. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:

1. Constant Walking/Standing - 67-100% of 8-hour shift.
2. Occasional Lifting up to 50 lbs. - 1-33% of 8-hour shift.
3. Frequent Climbing - 34%-66% of 8-hour shift.

Due to our growth, we are always accepting applications for top talent to join our store teams. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

The wage range for this position is $15.00 to $18.75. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.