Support Associate - White House Black Market

Chico's FAS, Inc. - Retail; Springfield (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Support Associate to enhance customer experience in a retail environment. This role is crucial for maintaining operational excellence, ensuring merchandise is well-organized, and delivering exceptional service that makes customers feel valued. You will be part of a dynamic team focused on creating a positive shopping experience while managing stock and assisting with visual merchandising. If you thrive in a fast-paced setting and are passionate about fashion and customer service, this opportunity is perfect for you. Join a company that values teamwork and personal growth, and make a difference in the lives of customers every day.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.

Responsibilities

• Processes merchandise and ensures proper storage and organization.
• Models and promotes customer service principles for a cohesive experience.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Teamwork

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

Support Associate - White House Black Market

Location: 20598

Country: United States

Region: Southeast

Reference Number: 5999

Position type: Permanent

Category: Retail

Job Function: Store - Associate

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

1. Operational Excellence:
   Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
2. Ensures new products are properly merchandised and represented in a timely manner.
3. Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
4. Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
5. Participates in pricing changes and markdowns.
6. Alerts store management to cash supply needs.
7. Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
8. Assists with boutique cleanliness and organization.

Customer Experience:
Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.

Teamwork and Growth:
Promotes an inclusive, collaborative approach to problem solving. Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

1. Previous stock or cashier experience preferred.
2. Must be 16 years of age or older.
3. Excellent communication skills.
4. Excellent customer service skills.
5. Strong organizational skills and ability to multi-task in a fast-paced environment.
6. Able to learn or adapt to technology provided by the company.
7. Must be able to work the majority of the shift standing.
8. Ability to work quickly and within strict timelines.
9. Ability to demonstrate teamwork.
10. Exposure to visual merchandising and product placement techniques desired.
11. Communicate with customers, Associates, and Management; wear / communicate with headset.
12. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:

1. Constant Walking/Standing- 67-100% of 8-hour shift.
2. Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.
3. Frequent Climbing- 34%-66% of 8-hour shift.

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.