Support Associate - Weather Response Shelter

Aspire-Indiana-Health,-Inc.; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision

Retirement plan

Paid Time Off

Paid Holidays

Paid Bereavement

Long Term Disability

Short Term Disability

Life Insurance

Employee Wellness Program

Employee Referral Bonus

Job summary

Aspire Indiana Health is seeking a friendly, detail-oriented Administrative Support Specialist to serve Social Impact clients/residents at the shelter. You will handle intake, record-keeping, and daily clerical tasks to help the Weather Response Shelter operate smoothly.

This grant-funded role requires flexibility beyond 8 am–5 pm and 40 hours per week, with duties spanning phones, emails, inventory, and meal distribution while collaborating with case managers and volunteers.

Qualifications

• High School Diploma or equivalent required.
• One year of customer service experience required.
• Strong customer service and interpersonal communication skills required.

Responsibilities

• Maintaining accurate and confidential client records and data
• Responding promptly to client and staff requests via telephone and/or email
• Managing inventory of shelter supplies and donations
• Assisting with meal preparation and distribution following food safety protocols
• Conducting intake interviews, orient new residents to the facility and assign living space

Skills

Customer service

Interpersonal communication

Confidentiality

Flexibility

Education

High School Diploma or equivalent

Job description

Overview

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL.

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.

Position Summary

This position will be responsible for providing excellent customer service to Social Impact clients/residents at the shelter, and other programming partners by providing a variety of administrative duties to support the Weather Response Shelter. This position will work collaboratively with the Manager of the Weather Response Shelter, case managers, volunteers and other shelter staff to help ensure that the program operates efficiently. This grant-funded position requires flexibility, as it extends beyond the standard 8:00 am - 5:00 pm, Monday - Friday, 40-hour work week.

Key duties include, but are not limited to:

• Maintaining accurate and confidential client records and data
• Responding promptly to client and staff requests via telephone and/or email
• Managing inventory of shelter supplies and donations
• Assisting with meal preparation and distribution following food safety protocols
• Conducting intake interviews, orient new residents to the facility and assign living space

Education and Experience

• High School Diploma or equivalent required
• One (1) year of customer service experience required
• Strong customer service and interpersonal communication skills and the ability to communicate effectively required

Other Requirements

• Deep personal commitment to the Mission, Vision, and Values of Aspire Indiana Health
• Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
• Must be willing to work hours outside the normal 8:00 am - 5:00 pm, Monday - Friday, 40 hour work week
• Must be able to respond appropriately and effectively in crisis situations by using good judgement and following Aspire protocols
• Must be detail oriented, have excellent organizational skills and be flexible
• Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
• Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
• Must have reliable transportation to attend trainings and/or meetings

Benefits

Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees:

• Group Medical (PPO and HSA Plans)
• Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
• Health Savings Account
• Group Dental and Vision Plans
• Prescription coverage, including low copays on all covered medications through select pharmacy locations
• Employee Wellness Program
• Group Life, AD&D Insurance
• Long Term Disability
• Short Term Disability
• Paid-Time Off (PTO)
• Paid Holidays
• Paid Bereavement
• Retirement Plan with generous employer match - Up to 6% match
• Employee Referral Bonus Program
• Your Money Line Financial Wellness Program

*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.

Learn more about us at Aspireindiana.org , and see our Core Values, benefits and current job listings on our Careers page . Or check out our Facebook , LinkedIn , Twitter and YouTube pages.

Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.

All individuals who join Aspire are strongly encouraged to have a flu shot and be vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.

Aspire Indiana Health is an Equal Opportunity Employer