Support Associate - Soma

Chico's FAS, Inc. - Retail; South Portland (ME); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a forward-thinking retail company as a Support Associate, where you will play a vital role in enhancing the customer experience through effective merchandise handling and exceptional service. This position offers a dynamic environment where teamwork and personal growth are encouraged. You will be responsible for supporting sales operations, ensuring products are well-presented, and maintaining store organization. If you are passionate about customer service and thrive in a fast-paced setting, this is the perfect opportunity for you to grow and succeed in the retail industry.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Processes merchandise and ensures items are properly stored.
• Models and promotes customer service principles for a cohesive experience.

Skills

Customer Service

Communication Skills

Organizational Skills

Teamwork

Visual Merchandising

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Completes store-to-store transfers and locate requests accurately and promptly.
• Ensures visual packet materials, props, and signage are received and processed timely, and properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Performs other duties as assigned, which may vary across brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company-provided technology.
• Must be able to work most of the shift standing.
• Ability to work quickly and meet strict timelines.
• Demonstrated teamwork skills.
• Experience with visual merchandising and product placement techniques is desirable.
• Effective communication with customers, associates, and management; ability to wear/communicate via headset.
• Regular attendance is essential; ability to work flexible schedules including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are always accepting applications for top talent. Applications are reviewed to match qualifications with available positions. You may apply to any location or position at any time; however, the specific role may not be available currently. Accommodation is available for applicants with disabilities during the application process. Please contact your local Store Manager for assistance.

5446 Maine Mall

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, childbirth, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category under law.