Support Associate - Soma

Chico's; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Chico's is seeking a Support Associate in Houston, Texas, dedicated to providing exceptional customer service and supporting sales operations. The role includes responsibilities in merchandise processing and visual merchandising, promoting teamwork and personal growth. Applicants should have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment. Flexibility in scheduling is essential as duties may vary across different brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to technology provided by the company.

Responsibilities

• Processes merchandise, ensuring items are properly stored and located.
• Models, supports, and promotes the Most Amazing Personal Service principles.
• Promotes an inclusive, collaborative approach to problem solving.

Skills

Excellent communication

Customer service skills

Organizational skills

Teamwork

Adaptability to technology

Education

High school diploma or equivalent

Job description

Position Objective

The Support Associate supports a customer and product-focused sales culture, aligning with core principles across store operations. The role involves various sales operations functions such as merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easy to locate for replenishment, and reorganizes to maximize stock space.
• Ensures new products are merchandised and represented in a timely manner.
• Accurately enters receiving documents into the computer system, reconciles merchandise invoices to items received, and completes store-to-store transfers and Locate requests promptly.
• Processes visual packet materials, props, signage, and appropriately stores stockroom hardware, hangers, sign holders, and related items.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives such as floorsets, window changes, visual presentations, and signage placement as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicates with customers, Associates, and Management; uses headset for communication.
• Regular attendance essential. Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing – 67–100% of an 8-hour shift.
• Occasional lifting up to 50 lbs – 1–33% of an 8-hour shift.
• Frequent climbing – 34–66% of an 8-hour shift.

Location

5053 Town & Country Village

Equal Opportunity Employment

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.