Support Associate - Soma

Chico's; West Des Moines (IA); On-site; USD 28,000 - 36,000; Part time

Job summary

Chico's in West Des Moines is looking for a Support Associate to bolster our customer and product-focused sales culture. Responsibilities include processing merchandise, supporting visual directives, and ensuring a high-quality customer experience. Candidates should have a high school diploma, excellent communication, and customer service skills. This position involves standing for long periods and offers flexible scheduling, including nights and weekends. Join us and be part of an inclusive team that values growth and collaboration.

Qualifications

• Must have a high school diploma or equivalent.
• Previous stock or cashier experience is preferred.
• Must be at least 18 years old.

Responsibilities

• Support a customer and product-focused sales culture.
• Process merchandise and manage stockroom organization.
• Assist management with visual directives.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Ability to multi-task

Education

High school diploma or equivalent

Job description

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable, and accurately completes store-to-store transfers and locate requests.
• Ensures the visual packet materials, props, and signage are received and processed in a timely manner, and properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Ability to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, associates, and management; wear or communicate with headset.
• Regular attendance is essential; flexible work schedule, including nights, weekends, and holidays, is required.

Physical Requirements

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.