Support Associate - Soma

Chico's; Asheville (NC); On-site; USD 16,531 - 20,664; Part time

Job summary

Chico's in Asheville, North Carolina, is seeking a Support Associate to enhance customer service in a retail environment. The ideal candidate will support sales operations, assist with merchandise handling, and ensure a welcoming atmosphere for customers. They should possess a high school diploma, excellent communication skills, and the ability to work in a fast-paced setting. This role includes standing for shifts and may require lifting. Flexible scheduling is needed, including nights and weekends.

Qualifications

• Must be 18 years of age or older.
• Previous stock or cashier experience preferred.
• Ability to work quickly and within strict timelines.
• Regular attendance is essential.

Responsibilities

• Processes merchandise and ensures proper storage and organization.
• Participates in pricing changes and markdowns.
• Models and promotes customer service principles.

Skills

Excellent communication skills

Excellent customer service skills

Strong organizational skills

Teamwork

Adaptability to technology

Education

High school diploma or equivalent

Job description

Position Objective

The Support Associate is responsible for supporting a customer and product‑focused sales culture with core principles at the forefront of all store operations. This role performs various sales operations functions, including merchandise handling, stock processing, and stockroom organization.

Functional Responsibilities

• Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable, accurately and timely completes store‑to‑store transfers and Locate requests.
• Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.
• Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear/communicate with headset.
• Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. 1–33% of an 8‑hour shift.
• Frequent climbing 34–66% of an 8‑hour shift.

Equal Employment Opportunity

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.