Support Associate

Keywords Studios; Indianapolis (IN); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid time off (including sick and select holidays)

401(k) enrollment with 3% employer matching

Job summary

A leading support services company in Indianapolis is seeking a Support Associate to oversee operational activities within clinical trials. You will transition work from the Product Delivery Associate and collaborate with clinical teams and vendors. Candidates should have an associate's degree and experience in clinical research or logistics. The role offers competitive hourly pay and includes comprehensive benefits like medical and 401(k).

Qualifications

• Associate's degree (or higher) or equivalent experience.
• 1 year of experience in clinical research, distribution, supply chain, logistics, manufacturing, or clinical trial material.
• Ability to work with an external partner.
• Ability to work in a team environment and communicate effectively.
• Proactive problem identification and solving skills.
• Project management and analytical skills.

Responsibilities

• Transition work from the Product Delivery Ancillary Supply Associate.
• Monitor and escalate issues in a timely manner.
• Develop and implement methods to measure customer satisfaction.
• Create tools to assist in supporting effective execution.
• Identify root causes of process-related issues.
• Facilitate weekly vendor/Medical team meetings.
• Track budgets and reconcile invoices.

Job description

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Join to apply for the Support Associate role at Keywords Studios

Pay rate: $25.00 an hour

Keywords Studios is looking for a support associate to join the ancillaries team for a client in the Indianapolis, IN area.

The Ancillaries team is responsible for portfolio demand and delivery on time to sites for ancillaries.

This position provides overall support of the operational activities required to deliver on time to sites using an external network for ancillaries. The associate position provides the support for maintaining oversight of ongoing trial activities between the clients medical team and external vendor for ancillaries.

This role covers from the time a study comes in from the Product Delivery Ancillary Supply Associate to the kick off meeting & training with the medical team & their vendors

Key Responsibilities:

The contracted associate position will:

• Transition the work from the Product Delivery Ancillary Supply Associate and work with the clinical team and vendor providing oversight until the end of the trial
• Monitor and escalate issues in a timely manner
• Develop and implement methods through metrics to measure customer satisfaction
• Create and develop tools to assist in supporting the effective execution of the process.
• Assist in identifying the root causes of any process related issues, affecting, but not limited to, compliance and quality
• Facilitate weekly vendor/Medical team meetings
• Budget tracking and reconciliation for invoices
  
  

Requirements

• Associate's degree (or higher) or equivalent experience
• 1 year of experience in at least one of the following: clinical research, distribution, supply chain, logistics, manufacturing, clinical trial material
• Demonstrated ability to work with an external partner
• Demonstrated ability to work in a team environment and communicate effectively
• Demonstrated ability to proactively identify and solve problems.
• Demonstrated project management and analytical skills
  
  

Benefits

Keywords provides all its contingent workforce with:

• Medical, dental and vision benefits
• Paid time off (including sick and select holidays)
• 401(k) enrollment with 3% employer matching

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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