Support Analyst, Genetec & Video Security (12-Month)

US Tech Solutions; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

An IT service provider is seeking an Expert Level Support Analyst in Raleigh, NC for a 12-month engagement. The role involves providing second level support for the DOT IT Enterprise Applications Team, focusing on the installation and configuration of Genetec Security Center and various security devices. Candidates should have at least 7 years of relevant experience, particularly with video surveillance equipment and Genetec Security Center. Strong communication skills and the ability to document and manage complex project details are essential.

Qualifications

• 7 years of experience in installation and service of video surveillance equipment and IP cameras.
• 7 years of experience providing production support or similar role.
• Strong working knowledge of office applications.

Responsibilities

• Provide second level support with the DOT IT Enterprise Applications Team.
• Assist the deployment team troubleshooting installation and configuration issues.
• Document technical configurations for a complex multi-site deployment.

Skills

IT support experience

Installation of video surveillance equipment

Genetec Security Center

Problem diagnosis

MS Excel

MS Word

Visio

PowerPoint

Education

BS/BA or equivalent work background

Computer Science degree or related discipline

Job description

An IT service provider is seeking an Expert Level Support Analyst in Raleigh, NC for a 12-month engagement. The role involves providing second level support for the DOT IT Enterprise Applications Team, focusing on the installation and configuration of Genetec Security Center and various security devices. Candidates should have at least 7 years of relevant experience, particularly with video surveillance equipment and Genetec Security Center. Strong communication skills and the ability to document and manage complex project details are essential.