Support Analyst

TEKsystems; United States; Hybrid; USD 48,000 - 55,000; Full time

Job summary

TEKsystems seeks an experienced Lead IT Support Specialist to join its IT team in Dublin, OH. This hybrid role focuses on end-user and technical support while improving the IT environment.

The ideal candidate has strong troubleshooting skills, customer service abilities, and experience supporting Microsoft-based environments. This is a contract-to-hire position with onsite and remote responsibilities as described.

Qualifications

• 4-5+ years of IT support experience
• College degree preferred
• CompTIA and/or Microsoft certifications are a plus
• Strong troubleshooting and problem-solving skills
• Experience supporting end users in a corporate environment

Responsibilities

• Provide technical support for Windows operating systems, hardware, software, and business applications
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, phones, and connectivity
• Document, track, and manage support requests through a ticketing system
• Offer remote support and prioritize help desk tickets effectively
• Perform user administration tasks including onboarding, offboarding, account setup, and access management
• Support Microsoft 365 environments, including Teams and file-sharing solutions
• Assist with networking and infrastructure support, including drive mapping, file sharing, wireless connectivity, cabling, and basic network troubleshooting
• Monitor and support security initiatives including password management, antivirus protection, and security controls
• Participate in IT projects, implementations, and documentation efforts
• Manage equipment deployment and shipments for remote users
• Escalate complex issues as needed and collaborate with other IT team members to improve processes and user experience
• Maintain detailed documentation of issue resolution and support activities

Skills

Help Desk / Desktop Support

Active Directory

Microsoft 365 Administration

Windows Operating Systems

Hardware Troubleshooting

Software Troubleshooting

Networking Fundamentals

Ticketing Systems

User Account Management

Microsoft Teams

Security and Endpoint Management

Education

College degree preferred

Job description

Lead IT Support Specialist

Location: Dublin, OH (Hybrid)

Schedule: 3 days onsite per week, with potential for additional onsite days in the future

Travel: Minimal local travel as needed

Overview

A growing insurance company is seeking an experienced Lead IT Support Specialist to join its IT team. This role is focused on providing end-user and technical support across the organization while helping maintain and improve the overall IT environment. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft-based environments.

Qualifications

• 4-5+ years of IT support experience
• College degree preferred
• CompTIA and/or Microsoft certifications are a plus
• Strong troubleshooting and problem-solving skills
• Experience supporting end users in a corporate environment

Key Responsibilities

• Provide technical support for Windows operating systems, hardware, software, and business applications
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, phones, and connectivity
• Document, track, and manage support requests through a ticketing system
• Offer remote support and prioritize help desk tickets effectively
• Perform user administration tasks including onboarding, offboarding, account setup, and access management
• Support Microsoft 365 environments, including Teams and file-sharing solutions
• Assist with networking and infrastructure support, including drive mapping, file sharing, wireless connectivity, cabling, and basic network troubleshooting
• Monitor and support security initiatives including password management, antivirus protection, and security controls
• Participate in IT projects, implementations, and documentation efforts
• Manage equipment deployment and shipments for remote users
• Escalate complex issues as needed and collaborate with other IT team members to improve processes and user experience
• Maintain detailed documentation of issue resolution and support activities

Required Technical Skills

• Help Desk / Desktop Support
• Active Directory
• Microsoft 365 Administration and Support
• Windows Operating Systems
• Hardware and Software Troubleshooting
• Ticketing Systems
• User Account Management
• Networking Fundamentals
• Microsoft Teams
• Security and Endpoint Management

Preferred Experience

• Supporting growing organizations with multiple locations
• Infrastructure and office technology setup
• Documentation and process improvement initiatives
• Acting as a resource or lead support technician

This is an excellent opportunity for an experienced IT professional looking to take on a lead-level support role within a stable and growing insurance organization.

Job Type & Location

This is a Contract to Hire position based out of Dublin, OH.

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Dublin,OH.

Application Deadline

This position is anticipated to close on Oct 1, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.