Support Analyst

Nomura Holdings, Inc.; New York (NY); On-site; USD 111,000 - 138,000; Full time

Job summary

Nomura Holdings, Inc. in New York seeks a Production Support Specialist for Rates and Credit trading ecosystems in the Americas. You will handle pre-trade pricing and execution as well as post-trade processing, with a focus on reliability and rapid incident resolution.

The role requires strong Fixed Income knowledge, the ability to work in a fast-paced environment, and collaboration with Trading, IT, and Compliance across regions.

Qualifications

• 3 years of production support in a large bank or financial institution.
• Strong knowledge of Fixed Income products, rates and credit.
• Experience with incident/change/problem management processes.
• Ability to communicate technical issues clearly to diverse audiences.

Responsibilities

• Provide production support for Rates and Credit trading apps in Americas.
• Collaborate with IT and business partners; ensure timely incident resolution.

Skills

Production Support

Fixed Income

Incident Management

Troubleshooting

Communication

Tools

ServiceNow

Git

Jenkins

Docker

SQL

AWS

Jira

Job description

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Job Title: Fixed Income Production Services - Contractor

Department: Technology

Location: New York

The pay range for this position at commencement of employment is expected to be between $600 - $750 per day* (see below footnote for additional compensation and benefits information).

Company overview

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com

Department Overview:

The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. Weleveragecutting-edgetechnologies to develop andmaintainrobust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.

Key Responsibilities:

Production Support specialist for Nomura's Rates and Credit trading businesses in Americas covering pre-trade (pricing and execution) and post-trade (trade processing and risk). Contribute to technological innovation while supporting complex production environments for critical trading applications.

The ideal candidate will be technically strong with Credit and Rates business knowledge and enjoy working in a fast-paced environment while providing Trading Support for a wide range of electronic trading platforms and applications including our suite of in-house applications and vendor platforms.

Required Qualifications:

• Core Experience
• Approximately 3 years' experience within a Production Support role at a major investment bank or similar financial institution
• Demonstrated ability to work effectively within a team environment
• Willingness to learn and develop technical and business skills
• Financial Markets & Business Knowledge
• Working knowledge of Fixed Income products (Rates and Credit)
• Understanding of the trade lifecycle
• Familiarity with trade valuation, PnL, and risk concepts
• Stakeholder Management & Communication
• Experience collaborating with IT and business stakeholders across Trading, Sales, Middle Office, and Compliance
• Ability to communicate technical issues clearly to various audiences
• Ability to build collaborative relationships with application development teams, Infrastructure and other functional groups globally
• Systems & Infrastructure Management
• Experience supporting enterprise applications
• Proficiency in various technologies including Linux, databases, middleware, and networks enabling strong hands-on troubleshooting and incident resolution capabilities
• Operating systems knowledge (Windows, Unix, Linux)
• Good working knowledge of databases and writing SQL queries
• Incident & Problem Management
• Experience with Service Now or similar platforms for Incident, Change, Request, and Problem Management
• Experience supporting IT incidents and problem management processes for complex systems
• Ability to take ownership of issues and see through to completion as well as diligently supporting end-to-end Change/Release processes across regional Fixed Income systems
• Development & Automation
• Familiarity with modern software development practices including agile methodologies
• Understanding of Agile practices and principles
• Experience supporting DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc.
• Working knowledge of cloud technologies (AWS, Azure or similar) desirable
• Interest in AI, ML, and other automated solutions
• Governance & Risk Management
• Working knowledge of the ITIL framework
• Experience working with Audit and Operational Risk processes
• Understanding of IT Governance areas: Audit, Operational Risk and BCP requirements
• Communication & Relationship Building
• Excellent communication skills both oral and written
• Good team-work skills both locally and globally
• Ability to collaborate with stakeholders at various levels of the organization
• Problem-Solving & Analysis
• Strong analytical and problem-solving skills
• Ability to work effectively under pressure
• Operational Excellence
• Ability to multi-task and prioritize effectively
• Ability to handle stressful situations with demanding clients
• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions : Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People : Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability : Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion : Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

* base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired in the U.S., employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors".