Production Services Specialist

Nomura Holdings, Inc.; New York (NY); On-site; USD 125,000 - 150,000; Full time

Job summary

Nomura Holdings, Inc. is seeking a Production Services Specialist in New York to provide high-availability technical and operational support for the Nomura trading environment.

The role demands a proactive, detail-oriented individual capable of delivering exceptional customer service under pressure. Responsibilities include monitoring real-time trading platforms, supporting low-latency co-located environments, conducting health checks, and coordinating with front office and development teams to

Qualifications

• Ability to work well under pressure with a true sense of urgency and strong teamwork.
• Excellent written and verbal communication bridging technology and front office.
• Understanding of institutional trading practices, especially connectivity and electronic trading.
• Exposure to OMS and EMS platforms.
• Strong understanding of the Americas markets, order lifecycle, FIX protocol and market data.

Responsibilities

• Monitor and support Nomura’s real-time trading environment (DMA, Crossing, low latency, algo, SOR).
• Support low latency co-located trading environments with FIX-native connections.
• Perform daily health checks on critical systems and automate monitoring configurations.
• Provide rapid response and resolution to incidents affecting production trading systems.
• Coordinate between clients, front-office and development teams for escalation and resolution.
• Act as production change gatekeeper, managing deployments and releases.
• Analyze logs to identify and resolve system issues.
• Maintain comprehensive runbooks and troubleshooting guides.
• Set up and support Exchange connectivity and market data feeds.

Skills

Unix environments

Networking principles

FIX protocol

OMS/EMS familiarity

Trading knowledge

Tools

Shell

Python

Grafana

Prometheus

Elastic

Job description

Job Title: Production Services Specialist

Job Code: 15433

Country: US

City: New York

Skill Category: IT\\Technology

Description: Job Title: Production Services Specialist

Department: Technology

Location: New York

Corporate Title: Associate

The pay range for this position at commencement of employment is expected to be between $125,000 -$150,000 per year* (see below footnote for additional compensation and benefits information).

Company overview

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com

Aon’s Benefit Index®, Nomura’s benefitsrank#1amongst our competitors

Department Overview

The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. Weleveragecutting-edgetechnologies to develop andmaintainrobust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.

Key Responsibilities

The Production Services team provides both local and global technical support of the Nomura trading environment. The applicant must be highly motivated, able to work on their own initiative, have excellent attention detail while working in a pressured environment. The job will be to provide exceptional customer service, technical and operational support to internal and external clients. Ensure high availability, performance, and reliability of Nomura’s Trading Environment. The right candidate should welcome a challenge, embrace change, be creative, work well under tight deadlines, and thrive in a team-oriented, results-oriented environment. Weekend and bank holiday cover will be required from time to time.

• Monitor & Support Nomura’s real-time trading environment – DMA, Crossing, Low latency Solutions, Algorithmic and Smart Order Routing Platforms.


• Support of low latency high frequency co-located trading environments, with specialised focus on FIX-to-native and native-to-native solutions.


• Daily health checks on critical systems, check automation and configurations of real-time monitoring solutions.


• Provide rapid response and resolution to incidents affecting the production trading systems.


• Liaise between clients, front-office and development teams for quick and effective escalation and resolution.


• Act as a production change gatekeeper, managing and deploying changes, including configuration and software release.


• Analyse logs and monitoring tools to identify and resolve system issues.


• Maintain and develop strong documentation (runbooks, troubleshooting guides, system configuration)


• Implementation and in-depth support of Exchange connectivity, bringing up new gateways and connections and market data feeds/protocols.

Required Qualifications

Essential

• Ability to work well under pressure with a true sense of urgency and excellent teamwork skills.


• Strong written and verbal communication with the ability to act as a bridge between technology and front office teams.


• Understanding of common institutional trading practices, especially in conjunction with connectivity and electronic trading.


• Exposure to OMS and EMS platforms.


• Strong understanding of the Americas securities markets and structure, order lifecycle, FIX protocol and market data.


• Technically sound experience of Unix environments.


• Good understanding of Networking principles.


• 2+ years relevant experience

Desirable

• Proficient in scripting and automation (preferably Shell and Python).


• Familiarity with monitoring tools (e.g. Grafana, Prometheus, Elastic)

Nomura Leadership Behaviours

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.


• Making Strategic Decisions : Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.


• Inspire Entrepreneurship in People : Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.


• Elevate Organizational Capability : Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.


• Inclusion : Foster a culture of inclusion and psychological safety in the workplace and cultivate a \"Risk Culture\" (Challenge, Escalate and Respect).

* base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired in the U.S., employee will be in an \"at-will position\" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors".

Nomura is an Equal Opportunity Employer