Support Administrator

City of North Little Rock; North Little Rock (AR); On-site; USD 60,000 - 75,000; Full time

Job summary

City of North Little Rock is seeking a Support Administrator to oversee PC hardware, desktop apps, and enterprise domain support across the IT department.

You will standardize support processes, monitor compliance, manage vendor relations, budgeting, and contract oversight to ensure secure and efficient technology operations for City services. Regular attendance and teamwork are essential.

Qualifications

• Bachelor's degree and five years of related experience in financial- or computer system-related support.
• Experience with IT security and policy compliance preferred.
• Strong communication and documentation skills.

Responsibilities

• Oversee PC hardware, desktop applications, and enterprise domain support.
• Standardize IT support processes across teams and improve efficiency.
• Maintain software licensing, procurement documentation, and budgeting.
• Assist in vendor management, contracts, budgets, and grants oversight.

Skills

IT coordination

Vendor management

Education

Bachelor's degree in Computer Science, Business Administration, or Accounting

Job description

The Support Administrator oversees and manages PC hardware, desktop applications, and enterprise domain support operations. This role provides consistent practices across IT support processes, monitors and assists in hardware/software compliance, and collaborates closely with all IT teams. The Support Administrator serves as a liaison between frontline technical support and domain services to ensure stability, compliance, and efficient technology operations throughout the City. The Support Administrator also contributes to vendor management, purchasing documentation accuracy, and contract oversight. Budgets, reconciles, and improves processes to enhance the department’s operational efficiency and strategic resource utilization.

The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position.

Performs support administration functions for PC hardware and applications and assists helpdesk personnel to use consistent practices and programs in the maintenance of the enterprise infrastructure. Works in conjunction with helpdesk personnel to organize, analyze, and install operating system patches, releases, upgrades, and fixes in test and production environments; troubleshoots, researches, diagnoses, and resolves hardware, software, and network connectivity problems; makes adjustments, installs fixes, and performs tuning to resolve problems and achieve optimal performance as deemed necessary by the network and system teams.

Works with all IT teams to develop, recommend, implement, and enforce security policies, remote access standards, and guidelines to meet City, legal, and regulatory requirements for users and computers in the domain.

Maintains software licensing compliance and utilization records; assists management in recommending, maintaining, or canceling maintenance contracts by reviewing contracts and vendor communications. Evaluates and recommends hardware and software for future compliance and growth of City departments as technology changes. Participates in grant and bid writing.

Creates documents, oversees procurement, and provides budget support and compliance verification to ensure that technology purchases, reporting, and departmental financial tracking remain accurate and aligned with City standards.

Works with IT teams to facilitate seamless deployment of desktop applications locally, through enterprise configuration, management services platforms, and systems infrastructure while taking into account issues that will be encountered as a result of multiple software versions, multiple platforms with differing software installers, impacts on security protocols, impacts on inter-operations with other applications, and other critical issues in a highly complex software/ infrastructure environment.

Provides technical assistance to applications development staff in providing system infrastructure information and determining access, setup, data location, and other requirements; provides technical assistance during the installation and testing of software; responds to problems and requests for assistance regarding customer access and use of applications and associated data.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in Computer Science, Business Administration, or Accounting from an accredited college or university and five years of related experience in financial- or computer system-related support; or equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the essential functions of this job.

A Class D driver's license and good driving record are required and must be maintained throughout employment.

The complexity, guidelines, supervisory controls, and supervision responsibilities described below are representative of this position.

SUPERVISORY CONTROLS:

The supervisor provides administrative direction with assignments in terms of broadly defined missions or functions. The employee plans, designs, and carries out programs, projects, studies, or other work independently. Results of work are considered as technically authoritative and normally accepted without significant change. If review is done, it concerns fulfillment of program objectives, effect of overall program, or contribution to the City as a whole.

SUPERVISORY RESPONSIBILITY:

None.

COMPLEXITY:

The work typically includes varied duties requiring many different and unrelated processes and methods such as those relating to well-established aspects of an administrative or professional field; decisions regarding what needs to be done include the assessment of unusual circumstances, variations in approach, and incomplete or conflicting data; the work requires making many decisions concerning such things as the interpreting of considerable data, planning of the work, or refining the methods and techniques to be used.

GUIDELINES:

Guidelines are broad and nonspecific; judgment and ingenuity are necessary. The employee must define the problem, collect data, establish criteria, and draw valid conclusions. The employee may have to interpret an extensive variety of technical instructions. The employee often must develop new techniques or develop new information. Many of the employee's decisions affect persons or situations beyond the scope of his or her job.