SupplySight Field Service Representative

R.S. Hughes Co., Inc.; Sunnyvale (CA); On-site; USD 35,817 - 39,950; Full time

Benefits offered by this job

Bonus Incentive Program

Paid time off

Medical, dental, vision

Job summary

R.S. Hughes Co., Inc. is seeking a SupplySight Field Service Representative based in Sunnyvale, CA.

The role focuses on maximizing customer experience by ensuring optimal inventory at customer facilities, with most time spent in the field providing hands-on support and service. The position requires a high school diploma (BA/BS preferred) and at least 1 year of B2B sales/merchandising/operations experience, plus a valid driver license.

Qualifications

• Minimum 1 year B2B sales and/or merchandising or operations experience.
• Valid state issued driver license required.
• Bachelor’s degree in supply chain management, merchandising or related field highly preferred.

Responsibilities

• Deliver SupplySight program support at the customer’s facility as the first line of contact.
• Develop relationships with customer personnel and support program improvements.
• Assist with product additions, updates, or changes at the customer site.
• Maintain organized inventory per policy, including labeling, storage, and handling.
• Collaborate with internal teams to ensure high levels of customer support.
• Resupply onsite Inventory Management programs using company vehicles.
• Service and maintain equipment at customer sites.
• Prepare orders for delivery to customer facilities.
• Perform other duties as assigned.

Skills

Effective communication

Organizational skills

Strong work ethic

Detail oriented

Problem solving

Teamwork

Excel and data analysis

ERP and web platforms

Lifting up to 50 lbs

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

ERP systems

Web-based platforms

Job description

SupplySight Field Service Representative

Position Description

The SupplySight Field Service Representative reports to Sales Management and works closely with the corporate SupplySight Operations team. The primary responsibility is to maximize our customers’ experience by ensuring optimal inventory is present and ready for use within their facilities, with a focus on meeting target KPIs through operational excellence and steadfast commitment to servicing our customers. At least 80% of the role’s time will be spent in the field at customer facilities. The representative must adhere to all company policies and safety protocols.

Key Competencies

• Provides exceptional customer service by directly delivering SupplySight program support at the customer’s facility.
• Develops strong relationships with key customer personnel and participates in negotiations and discussions aimed at continuously improving the program.
• Acts as a first line of contact to answer questions for customers, supporting product additions, updates, or changes.
• Develops an understanding of major product groupings and products to effectively service, stock, and present product solutions while at the customer facility.
• Maintains organized inventory in accordance with RSH policies to ensure proper labeling, storage, handling, and packaging (including temperature and time sensitive materials).
• Demonstrates strong teamwork and communication skills by collaborating with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support.
• Utilizes company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained so customers consistently receive the necessary materials in a timely manner.
• Services and maintains equipment located at SupplySight Program customer sites.
• Oversees and assists with preparing orders prior to delivering them to customer facilities.
• Performs other job duties as assigned.

Education, Certification & Licenses

• High school diploma or equivalent required; Bachelor’s degree in supply chain management, merchandising or related field highly preferred.
• Valid state issued driver license required.

Skills

• Effective communication and organizational skills
• Strong work ethic with focus on results
• Detail oriented
• Strong problem‑solving capabilities
• Ability to work independently and within a team
• Basic Excel and data analysis skills
• Ability to adapt and become proficient in internal ERP and web‑based platforms
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts

Compensation and Benefits

Target base compensation range: $26.00 – $29.00 per hour, DOE. Eligible for the company’s Bonus Incentive Program. Full‑time position with eligibility to participate in benefit plans including paid time off, major medical, dental, vision, company‑paid short‑term and long‑term disability, paid parental leave, supplemental benefit plans, and Employee Stock Ownership Program (ESOP) after 30 days of service.

Qualifications

Education

High school diploma or equivalent required; bachelor’s degree preferred.

Experience

Minimum 1 year B2B sales and/or merchandising or operations experience.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.