Supply Chain Training Manager

Smart Foodservice Stores; La Mirada (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Smart Foodservice Stores is looking for a dedicated Warehouse Trainer to lead the onboarding and training of new Selectors and Drivers. You will oversee classroom and on-the-job sessions during the critical first 90 days and mentor trainers to ensure productive, safe, and efficient performance.

You will coordinate scheduling, track 30/60/90-day milestones, and partner with operations leadership to drive improvements in training effectiveness and retention.

Qualifications

• Two years of training/facilitation experience.
• One year overseeing a workforce.
• High school diploma or equivalent.

Responsibilities

• Owns execution of warehouse training for new Selectors & Drivers in the first 90 days.
• Leads onboarding of new hires over a multi-week period (first 90 days).
• Coordinates onboarding activities, scheduling resources, and observations.
• Provides coaching and feedback in classroom and on-the-job environments.
• Facilitates mentoring of new Selectors & Drivers to drive onboarding engagement.
• Tracks performance milestones and safety metrics for continuous improvement.

Skills

Training experience

Leadership experience

Communication

People development

Education

High school diploma

College degree

Tools

PowerPoint

Word

Excel

Access

Job description

Join Our Community of Food People!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Owns execution of warehouse training (classroom & on-the-job) for new Selectors & Drivers during the first 90-days of employment through coaching and mentoring Selector and Driver Trainers and when necessary and delivery training.
• Leads a team of Supply Chain Trainers & New Hires through a multi-week onboarding period (first 90 days) as measured by various indicators (productivity, quality, reliability, safety, culture integration, job knowledge, retention).
• Directs and coordinates all aspects of onboarding and training including scheduling/assigning resources, conducting classroom & on-the-job training when Selector/Driver trainers are not available, performing observations, acting as SME on process & milestones and metric tracking/success measurements.
• Provides actionable performance, behavioral feedback and coaching in both classroom and on-the-job environments to trainers and new hires.
• Facilitates mentoring of new Selectors & Drivers to drive engagement through the onboarding process.
• Analyzes and tracks weekly Trainer's & Associate's performance (30/60/90-day milestones) to ensure expectations are met.
• Collects data to determine safety, effectiveness, retention, and sustainability of training for the continuous improvement of the program.
• Ensures both new and existing Associates are safely following preferred plays while meeting productivity goals.
• Partners with Vice President Operations, Directors, HR, and Supervisors/Managers to regularly check progress and performance of new selectors to uncover coaching opportunities and identify steps to improve performance.
• Actively attends and participates in all required routines including but not limited to: UMOS steering, labor planning, and others.
• Reports performance and retention data to HR and L&D while providing training recommendations and strategies based on trends.
• May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Vice President of Operations & HR to ensure all training needs are aligned, relevant, and delivered as expected (as needed).
• Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate. Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment.
• Performs all assigned duties for area markets, as needed/requested, which may require travel.
• Performs other duties as assigned by manager.

SUPERVISION :

• Direct supervision of all Selector and Driver New Hires (~20 new hires at any given time) during their onboarding (Day 1 - Day 90).
• Market on-the-job Trainers, where applicable.

RELATIONSHIPS

• Internal: VPO, Directors, HR, and Supervisors/Managers, and Supply Chain Associates
• External : Training course vendors and regulatory compliance agencies, as applicable

WORK ENVIRONMENT

Inside/Outside of Distribution Centers, exposure to heat & cold (freezer & cooler)

Internal Associate facing

Travel via air & car (rental)

MINIMUM QUALIFICATIONS

• Two years of training/facilitation experience
• One year experience overseeing a workforce
• Strong leadership, communication, and people development skills
• Education: High School diploma or equivalent

PREFERRED QUALIFICATIONS

• College degree
• Training/facilitation experience in a Supply Chain and/or Warehouse environment
• Prior experience and/or leadership/direct supervision in a Supply Chain/Warehouse environment
• Strong facilitation, leadership, communication, engagement, and development skills
• Ability to compile and interpret operational metrics
• Broad knowledge of warehouse operations, methods, and procedures
• Strong computer skills with proficiency in PowerPoint, Word, Excel and Access
• Familiarity with inventory control, OSHA, HAACP and other regulatory requirements
• PIT experience

PHYSICAL QUALIFICATIONS

• - Must be able to perform the following physical activities for described length of time
• OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
• JOB REQUIRES WORKER TO: FREQUENCY:
• STAND - CONTINUOUSLY
• WALK - CONTINUOUSLY
• DRIVE - CONTINUOUSLY
• SIT - OCCASIONALLY
• LIFT 1-10 lbs (Sedentary) - OCCASIONALLY
• 11-20 lbs (Light) - FREQUENTLY
• 21-50 lbs (Medium) - FREQUENTLY
• 51-100 lbs (Heavy) - FREQUENTLY
• Over 100 lbs (Very Heavy) - NEVER
• CARRY 1-10 lbs (Sedentary) - OCCASIONALLY
• 11-20 lbs (Light) - OCCASIONALLY
• 21-50 lbs (Medium) - OCCASIONALLY
• 51-100 lbs (Heavy) - OCCASIONALLY
• Over 100 lbs (Very Heavy) - NEVER
• PUSH/PULL - FREQUENTLY
• CLIMB/BALANCE - FREQUENTLY
• STOOP/SQUAT - FREQUENTLY
• KNEEL - FREQUENTLY
• BEND - FREQUENTLY
• REACH ABOVE SHOULDER - OCCASIONALLY
• TWIST - FREQUENTLY
• GRASP OBJECTS - CONTINUOUSLY
• MANIPULATE OBJECTS - FREQUENTLY
• MANUAL DEXTERITY - FREQUENTLY
• Compensation depends on relevant experienc