Supply Chain Training Manager

US Foods; Charlotte, Northern (NC, KY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Employee stock purchase plan

Job summary

US Foods is seeking a Supply Chain Training Manager to lead onboarding and training for new Selectors and Drivers in the Charlotte region. The role focuses on 90-day integration, coaching, and performance tracking to improve safety, productivity, and retention within Supply Chain operations.

You will mentor trainers, coordinate classroom and on-the-job training, and analyze weekly performance data to drive continuous improvement.

Qualifications

• Two years of training/facilitation experience.
• Strong leadership, communication, and people development skills.
• Education: High School diploma or equivalent.

Responsibilities

• Oversee onboarding and training for new selectors and drivers during first 90 days.
• Lead a team of trainers and new hires through multi-week onboarding with measurable milestones.
• Provide coaching and feedback in classroom and on-the-job settings.

Skills

Training/Facilitation

Leadership

Communication

Education

High School diploma or equivalent

Tools

PowerPoint

Word

Excel

Access

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Supply Chain Training Manager is responsible for overseeing the entirety of Supply Chain onboarding and training (classroom, on-the-job, train the trainer, etc.), with emphasis on new-hire’s (Selectors & Drivers) first 90‑days. The Supply Chain Training Manager contributes to the continuous improvement of safety, performance standards, ongoing engagement, and retention for new Selectors and Drivers through the implementation of learning and performance solutions (feedback, coaching, mentorship programs) within Supply Chain operations. In conjunction with Market Operations Leaders, this role mentors lead trainers & new hires during a multi‑week training program and is responsible for overseeing the assimilation, onboarding, and assessment of new talent. The Supply Chain Training Manager leads, supervises, and conducts associate training needs analysis and identifies opportunities to improve Supply Chain safety, productivity, and retention using observations, data & analytics, and feedback.

Owns execution of warehouse training (classroom & on‑the‑job) for new Selectors & Drivers during the first 90‑days of employment through coaching and mentoring Selector and Driver Trainers and when necessary and delivery training. Leads a team of Supply Chain Trainers & New Hires through a multi‑week onboarding period (first 90 days) as measured by various indicators (productivity, quality, reliability, safety, culture integration, job knowledge, retention). Directs and coordinates all aspects of onboarding and training including scheduling/assigning resources, conducting classroom & on‑the‑job training when Selector/Driver trainers are not available, performing observations, acting as SME on process & milestones and metric tracking/success measurements. Provides actionable performance, behavioral feedback and coaching in both classroom and on‑the‑job environments to trainers and new hires. Facilitates mentoring of new Selectors & Drivers to drive engagement through the onboarding process. Analyzes and tracks weekly Trainer’s & Associate’s performance (30/60/90‑day milestones) to ensure expectations are met. Collects data to determine safety, effectiveness, retention, and sustainability of training for the continuous improvement of the program.

Ensures both new and existing Associates are safely following preferred plays while meeting productivity goals. Partners with Vice President Operations, Directors, HR, and Supervisors/Managers to regularly check progress and performance of new selectors to uncover coaching opportunities and identify steps to improve performance. Actively attends and participates in all required routines including but not limited to: UMOS steering, labor planning, and others. Reports performance and retention data to HR and L&D while providing training recommendations and strategies based on trends. May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Vice President of Operations & HR to ensure all training needs are aligned, relevant, and delivered as expected (as needed). Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate. Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment. Performs all assigned duties for area markets, as needed/requested, which may require travel. Performs other duties as assigned by manager.

SUPERVISION

Direct supervision of all Selector and Driver New Hires (~20 new hires at any given time) during their onboarding (Day 1–Day 90). Market on‑the‑job Trainers, where applicable.

RELATIONSHIPS

Internal: VPO, Directors, HR, and Supervisors/Managers, and Supply Chain Associates. External: Training course vendors and regulatory compliance agencies, as applicable.

WORK ENVIRONMENT

Inside/Outside of Distribution Centers, exposure to heat & cold (freezer & cooler). Internal Associate facing Travel via air & car (rental).

MINIMUM QUALIFICATIONS

• Two years of training/facilitation experience
• One year experience overseeing a workforce
• Strong leadership, communication, and people development skills
• Education: High School diploma or equivalent

PREFERRED QUALIFICATIONS

• College degree
• Training/facilitation experience in a Supply Chain and/or Warehouse environment
• Prior experience and/or leadership/direct supervision in a Supply Chain/Warehouse environment
• Strong facilitation, leadership, communication, engagement, and development skills
• Ability to compile and interpret operational metrics
• Broad knowledge of warehouse operations, methods, and procedures
• Strong computer skills with proficiency in PowerPoint, Word, Excel and Access
• Familiarity with inventory control, OSHA, HAACP and other regulatory requirements
• PIT experience

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time

OCCASIONALLY: 1% – 33/FREQUENTLY: 34% – 66%/CONTINUOUSLY: 67% – 100%orNEVER

JOB REQUIRES WORKER TO: FREQUENCY: STAND – CONTINUOUSLY WALK – CONTINUOUSLY DRIVE – CONTINUOUSLY SIT – OCCASIONALLY LIFT 1‑10lbs (Sedentary) – OCCASIONALLY 11‑20lbs (Light) – FREQUENTLY 21‑50lbs (Medium) – FREQUENTLY 51‑100lbs (Heavy) – FREQUENTLY Over 100lbs (Very Heavy) – NEVER CARRY 1‑10lbs (Sedentary) – OCCASIONALLY 11‑20lbs (Light) – OCCASIONALLY 21‑50lbs (Medium) – OCCASIONALLY 51‑100lbs (Heavy) – OCCASIONALLY Over 100lbs (Very Heavy) – NEVER PUSH/PULL – FREQUENTLY CLIMB/BALANCE – FREQUENTLY STOOP/SQUAT – FREQUENTLY KNEEL – FREQUENTLY BEND – FREQUENTLY REACH ABOVE SHOULDER – OCCASIONALLY TWIST – FREQUENTLY GRASP OBJECTS – CONTINUOUSLY MANIPULATE OBJECTS – FREQUENTLY MANUAL DEXTERITY – FREQUENTLY

This role may also receive annual incentive plan bonus.

BENEFITS

Benefits for this role may include health insurance, pre‑tax spending accounts, retirement benefits, paid time off, short‑term and long‑term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

COMPENSATION

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $60,000–$100,000.

EOE–RACE/COLOUR/RELIGION/SEX/SEXUAL ORIENTATION/GENDER IDENTITY/NATIONAL ORIGIN/AGE/GENETIC INFORMATION/PROTECTED VETERAN/DISABILITY STATUS

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

SPANISH

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ABOUT US

US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e‑commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28billion in annual revenue. Visit www.usfoods.com to learn more.

DISABILITY ACCOMMODATION

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866‑960‑5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.