Supply Chain Process Enablement Analyst

Vertiv; Westerville (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Vertiv in Westerville, OH seeks a Sr. Analyst, Process Enablement – Supply Chain to provide expert support for SAP-like Oracle EBS processes, triage issues, and enable global templates and procedures.

This role reports to the Manager, Process Enablement and collaborates with Business Process Enablement Lead and Training teams. The candidate will own module-specific issue resolution, document business requirements, and communicate solution design updates to stakeholders while reducing ticket

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
• 2-4 years in Oracle EBS functional support or business process enablement.
• Experience in handling module-specific user queries and functional triage.
• Exposure to Oracle EBS module workflows and business process operations in a field services or aftermarket services environment.
• Strong written and verbal communication skills in English; other languages are a plus.
• Ability to provide clear process guidance to business users and document business requirements effectively for ERP delivery teams.
• Analytical thinking and problem-solving skills.
• Ability to perform root-cause categorization, identify recurring issue patterns, and assess process impacts.
• Deep functional knowledge of Oracle EBS supply chain modules (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS).
• Proficiency in process mapping, transaction flows, and exception handling.
• Experience with formalization of module-specific business requirements.

Responsibilities

• Supports supply chain-specific Oracle EBS modules including Order Management & Shipping (ONT), Sourcing & Purchasing (PR/PO), Advanced Quoting & Pricing (ADV QP), Project Manufacturing (MFG), Project Management (MGT), Oracle Time & Labor (OTL), Billing (BILL), and HRMS.
• Owns resolution of service module-specific issues from initial triage through escalation.
• Documents business requirements and assesses process impacts related to service processes.
• Provides updates on solution design, implemented fixes, and functionally resolved tickets.
• Interfaces with supply chain business functions, Business Process Enablement Lead, and Training & Knowledge Coordinator on the business side.
• Escalates unresolved issues to ERP Second Level Support on the IT side.
• Performs structured functional triage before ticket creation, including issue validation, scenario replication, and preliminary root-cause categorization for supply chain-specific processes.
• Handles module-specific user queries and functional triage across Order Management, Purchasing, Quoting, and related modules.
• Advises Business Process Enablement Lead and Training & Knowledge Coordinator on recurring issues and knowledge gaps within service modules.
• Reduces avoidable tickets by providing immediate clarification and hands-on guidance to users.
• Oracle EBS (ONT, PR/PO, ADV QP, Project MFG, Project MGT, OTL, BILL, HRMS), ServiceNow, SharePoint, process mapping, transaction flow analysis, and exception handling methodologies.

Skills

Communication skills

Analytical thinking

Root-cause analysis

Issue triage

Process guidance

ERP/Oracle EBS knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business/Finance/Engineering/IT

Tools

Oracle EBS

ServiceNow

SharePoint

Job description

Vertiv in Westerville, OH seeks a Sr. Analyst, Process Enablement – Supply Chain to provide expert support for SAP-like Oracle EBS processes, triage issues, and enable global templates and procedures.

This role reports to the Manager, Process Enablement and collaborates with Business Process Enablement Lead and Training teams. The candidate will own module-specific issue resolution, document business requirements, and communicate solution design updates to stakeholders while reducing ticket