Supply Chain Process Change Manager

Kroger Family of Companies; Blue Ash (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Kroger Family of Companies in Blue Ash, OH seeks a senior leader to head the eCommerce Forecasting and Replenishment function. You will drive advanced forecasting methods, oversee replenishment evolution, and align analytics initiatives with business goals to improve service levels and reduce costs.

This role manages teams, partners with cross-functional leaders, and champions Lean/Six Sigma-based process improvements.

Qualifications

• 5 years experience in business process reengineering or process improvement utilizing Lean/Six Sigma methodology
• 5 years direct project management experience
• Trained in Six Sigma/Lean Process Improvement
• Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
• Ability to guide a team of highly driven and talented individuals
• Ability to prioritize and assign work according to business priorities and strategies
• Strong analytical and conceptual skills
• Understanding of organizational impacts that result from changes in business processes and technologies
• Ability to direct the development and documentation of business processes
• Ability to elevate issues appropriately and drive them to resolution
• Excellent facilitation skills with the ability to drive toward solutions.
• Ability to maintain a solutionsfocused approach
• Ability to travel independently 25%

Responsibilities

• Facilitate and lead the process improvement activities developing sustainable processes and solutions that drive supply chain efficiencies, eliminate non-value-added activities and enhance our Customer experience.
• Lead the design of streamlined enterprise-level business processes that improve Freshness, support growth plans, decrease cost, and meet our business strategy.
• Develop scope and approach of major Supply Chain initiatives, prioritize project deployment and align resources to projects.
• Establish and maintain relationships with Senior Management to understand and document business strategies.
• Guide the facilitation of working sessions to develop current and future state processes.
• Set process modeling and documentation standards and update standards.
• Manage multiple supply chain projects while adhering to timelines and budgets.
• Work with Logistics Manager Communications Organizational Development, and Corporate Training and Development, to develop training modules consistent with the standards.
• Consult with subject matter experts to develop potential business and technology solutions; advise on impact to business processes.
• Define and document current and future state business processes, identify process improvement needs and develop plans to implement suggested improvements.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Coordinate review of inbound capacity models and DC inbound appointment scheduling to improve inventory service levels and operational effectiveness
• Develop strategy and processes to monitor and improve supplier performance against buyer requested arrival dates

Skills

Lean Six Sigma

Project management

Process improvement

Team leadership

Analytical skills

Change management

Forecasting

Supply chain

Job description

Position Summary

This role provides strategic leadership for the eCommerce Forecasting and Replenishment function, with accountability for driving process improvement, leading analytics teams, and advancing replenishment methodologies across the organization. The position is responsible for establishing a high-quality forecast process, overseeing replenishment evolution initiatives, integrating new technologies and best practices, and ensuring alignment with business objectives. The leader manages both people and processes, including talent development, organizational design, project prioritization, cross-functional stakeholder engagement, and performance management. Success in the role requires extensive experience in demand planning, forecasting, process reengineering, Lean/Six Sigma methodologies, and project management, along with strong analytical, problem-solving, communication, and change leadership skills. Preferred expertise includes inventory management, replenishment, and broader supply chain operations.

Coordinate the development of solutions and projects. Direct the use of Lean or Six Sigma Methods to gather, summarize, and analyze data necessary for solution development and rollout. Facilitate and lead efforts across the Supply Chain in support of Fresh initiatives, eliminating non-value-added activities, and enhancing the Customer 1st Strategy. Support objectives and coordination with cross functional teams within G.O. and Divisions. Develop solutions working collaboratively with G.O., Divisions and Supplier Community in support of our Customer 1st Strategy*.*Role model and demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Facilitate and lead the process improvement activities developing sustainable processes and solutions that drive supply chain efficiencies, eliminate non-value-added activities and enhance our Customer experience.

• Lead the design of streamlined enterprise-level business processes that improve Freshness, support growth plans, decrease cost, and meet our business strategy.

• Develop scope and approach of major Supply Chain initiatives, prioritize project deployment and align resources to projects.

• Establish and maintain relationships with Senior Management to understand and document business strategies.

• Guide the facilitation of working sessions to develop current and future state processes.

• Set process modeling and documentation standards and update standards.

• Manage multiple supply chain projects while adhering to timelines and budgets.

• Work with Logistics Manager Communications Organizational Development, and Corporate Training and Development, to develop training modules consistent with the standards.

• Consult with subject matter experts to develop potential business and technology solutions; advise on impact to business processes.

• Define and document current and future state business processes, identify process improvement needs and develop plans to implement suggested improvements.

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Coordinate review of inbound capacity models and DC inbound appointment scheduling to improve inventory service levels and operational effectiveness

• Develop strategy and processes to monitor and improve supplier performance against buyer requested arrival dates

QUALIFICATIONS

Desired Previous Job Experience:

• DC/Plant Operations

• Supply Chain

Minimum Position Qualifications:

• Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems

• 5 years experience in business process reengineering or process improvement utilizing Lean/Six Sigma methodology

• 5 years direct project management experience

• Trained in Six Sigma/Lean Process Improvement

• Ability to guide a team of highly driven and talented individuals

• Ability to prioritize and assign work according to business priorities and strategies

• Strong analytical and conceptual skills

• Understanding of organizational impacts that result from changes in business processes and technologies

• Ability to direct the development and documentation of business processes

• Ability to elevate issues appropriately and drive them to resolution

• Excellent facilitation skills with the ability to drive toward solutions.

• Ability to maintain a solutionsfocused approach

• Ability to travel independently 25*