Supply Chain Process Change Manager

Kroger; Blue Ash (OH); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Associate discounts

Tuition reimbursement

Career growth programs

Job summary

Kroger seeks a strategic leader to oversee eCommerce Forecasting and Replenishment, driving process improvement, analytics teams, and replenishment evolution. You will shape forecast processes, align with business goals, and develop talent across the organization.

The role requires extensive experience in demand planning, Lean/Six Sigma, and project management, with strong communication and change leadership capabilities.

Qualifications

• 5 years experience in business process re-engineering or process improvement utilizing Lean/Six Sigma methodology.
• 5 years direct project management experience.
• Trained in Six Sigma/Lean Process Improvement.
• Ability to guide a team of highly driven and talented individuals.
• Ability to prioritize and assign work according to business priorities and strategies.
• Strong analytical and conceptual skills.
• Understanding of organizational impacts that result from changes in business processes and technologies.
• Ability to direct the development and documentation of business processes.
• Ability to escalation issues appropriately and drive them to resolution.
• Excellent facilitation skills with the ability to drive toward solutions.
• Ability to maintain a solutions-focused approach.
• Ability to travel independently 25%

Responsibilities

• Facilitate and lead the process improvement activities developing sustainable processes and solutions that drive supply chain efficiencies, eliminate non-value-added activities and enhance our Customer experience.
• Lead the design of streamlined enterprise-level business processes that improve Freshness, support growth plans, decrease cost, and meet our business strategy.
• Develop scope and approach of major Supply Chain initiatives, prioritize project deployment and align resources to projects.
• Establish and maintain relationships with Senior Management to understand and document business strategies.
• Guide the facilitation of working sessions to develop current and future state processes.
• Set process modeling and documentation standards and update standards.
• Manage multiple supply chain projects while adhering to timelines and budgets.
• Work with Logistics Manager Communications Organizational Development, and Corporate Training and Development, to develop training modules consistent with the standards.
• Consult with subject matter experts to develop potential business and technology solutions; advise on impact to business processes.
• Define and document current and future state business processes, identify process improvement needs and develop plans to implement suggested improvements.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Coordinate review of inbound capacity models and DC inbound appointment scheduling to improve inventory service levels and operational effectiveness
• Develop strategy and processes to monitor and improve supplier performance against buyer requested arrival dates

Skills

Process improvement

Lean Six Sigma

Project management

Forecasting

Demand planning

Analytics leadership

Change leadership

Stakeholder engagement

Organizational design

Job description

This role provides strategic leadership for the eCommerce Forecasting and Replenishment function, with accountability for driving process improvement, leading analytics teams, and advancing replenishment methodologies across the organization. The position is responsible for establishing a high-quality forecast process, overseeing replenishment evolution initiatives, integrating new technologies and best practices, and ensuring alignment with business objectives. The leader manages both people and processes, including talent development, organizational design, project prioritization, cross-functional stakeholder engagement, and performance management. Success in the role requires extensive experience in demand planning, forecasting, process reengineering, Lean/Six Sigma methodologies, and project management, along with strong analytical, problem-solving, communication, and change leadership skills. Preferred expertise includes inventory management, replenishment, and broader supply chain operations.

Coordinate the development of solutions and projects. Direct the use of Lean or Six Sigma Methods to gather, summarize, and analyze data necessary for solution development and rollout. Facilitate and lead efforts across the Supply Chain in support of Fresh initiatives, eliminating non-value-added activities, and enhancing the Customer 1st Strategy. Support objectives and coordination with cross functional teams within G.O. and Divisions. Develop solutions working collaboratively with G.O., Divisions and Supplier Community in support of our Customer 1 st Strategy. Role model and demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Facilitate and lead the process improvement activities developing sustainable processes and solutions that drive supply chain efficiencies, eliminate non-value-added activities and enhance our Customer experience.
• Lead the design of streamlined enterprise-level business processes that improve Freshness, support growth plans, decrease cost, and meet our business strategy.
• Develop scope and approach of major Supply Chain initiatives, prioritize project deployment and align resources to projects.
• Establish and maintain relationships with Senior Management to understand and document business strategies.
• Guide the facilitation of working sessions to develop current and future state processes.
• Set process modeling and documentation standards and update standards.
• Manage multiple supply chain projects while adhering to timelines and budgets.
• Work with Logistics Manager Communications Organizational Development, and Corporate Training and Development, to develop training modules consistent with the standards.
• Consult with subject matter experts to develop potential business and technology solutions; advise on impact to business processes.
• Define and document current and future state business processes, identify process improvement needs and develop plans to implement suggested improvements.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Coordinate review of inbound capacity models and DC inbound appointment scheduling to improve inventory service levels and operational effectiveness
• Develop strategy and processes to monitor and improve supplier performance against buyer requested arrival dates

Qualifications

• Desired Previous Job Experience:
  • DC/Plant Operations
  • Supply Chain
• Minimum Position Qualifications:
  • Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
  • 5 years experience in business process re-engineering or process improvement utilizing Lean/Six Sigma methodology
  • 5 years direct project management experience
  • Trained in Six Sigma/Lean Process Improvement
  • Ability to guide a team of highly driven and talented individuals
  • Ability to prioritize and assign work according to business priorities and strategies
  • Strong analytical and conceptual skills
  • Understanding of organizational impacts that result from changes in business processes and technologies
  • Ability to direct the development and documentation of business processes
  • Ability to escalation issues appropriately and drive them to resolution
  • Excellent facilitation skills with the ability to drive toward solutions.
  • Ability to maintain a solutions-focused approach
  • Ability to travel independently 25%

Job Info

• Job Identification 238566
• Job Category Supply Chain/Logistics
• Posting Date 10/09/2026, 02:13 PM
• Locations 11300 Cornell Park Dr, Blue Ash, OH, 45242, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.