Supply Chain Expeditor

Endress + Hauser; Pearland (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experience throughout the order lifecycle. This role is pivotal in liaising with customers and various departments to ensure timely and efficient order management. You will be the primary point of contact for customer inquiries and complaints, working closely with production centers and supply chains. The company offers a supportive environment with a commitment to employee development, competitive compensation, and comprehensive benefits, making it an ideal place for those looking to thrive in a collaborative setting.

Benefits

Tuition reimbursement

Comprehensive benefits package

Competitive compensation

Generous paid time off

Life insurance

401(k) savings with company match

Full-service cafe

Fitness center

Health clinic

Qualifications

• Ability to read and interpret commercial issues.
• Strong communication skills for internal and external interactions.

Responsibilities

• Act as primary expeditor with various business units.
• Communicate order status with customers and partners.
• Conduct daily backlog reviews for order handling.

Skills

Commercial analysis

Clear communication

Time management

Microsoft Office

Outlook

SAP

Salesforce

Tools

Salesforce

SAP

Microsoft Office

Job description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

This role is critical in ensuring that customer needs are met and that we provide a preeminent experience throughout the life cycle of an order. This role will work closely with many stakeholders including, but not limited to direct customers, production centers, representatives, domestic and global supply chains, and our carrier network.

Which tasks will you perform?

• Act as primary expeditor with various Endress+Hauser business units, including arranging special delivery requirements and managing delay of deliveries.
• Communicate directly with customers and channel partners by phone or electronically on order status and other needs.
• Respond promptly to customer inquiries.
• Handle customer complaints working with regional team and Salesforce.
• Serve as liaison between the customer and various departments including directing requests and unresolved issues as needed for the customer.
• Conduct daily backlog reviews to ensure proper order handling (orders not released and orders past due).
• Support the Supply Chain Manager in day-to-day activities where priorities can quickly shift.
• Process EQI requests for lead-times.

What do we expect from you?

You will have (required):

• Ability to read, analyze and interpret commercial issues and terms
• Ability to communicate in a clear and concise manner for effectively presenting information to external and internal customers
• Ability to prioritize and manage time effectively to accomplish assignments and meet deadlines
• Microsoft Office, Outlook, SAP, Salesforce skills

You may have (preferred):

• Problem solving skills
• A customer focused mindset

What can you expect from us?

• Family-owned, friendly, and highly committed company
• Tuition reimbursement and a wide range of development opportunities
• Comprehensive benefits package which includes medical, dental and vision
• Competitive compensation and bonus opportunities
• Generous paid time off
• Life insurance and 401(k) savings with company match
• Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.