Supply Chain Demand Planner

Ektello; Plano (TX); On-site; USD 110,208,000 - 123,984,000; Full time

Job summary

Ektello is seeking a mid-level Supply Chain & Order Management Specialist in Plano, TX onsite. The role focuses on end-to-end order lifecycle, demand alignment, and account management for enterprise clients, leveraging SAP and Advanced Excel to drive accuracy and performance.

Ideal candidates have 2–4 years in order management or supply chain operations, with strong analytical skills and cross-functional collaboration experience to resolve discrepancies and optimize processes.

Qualifications

• Bachelor’s degree in a related field required.
• 2 to 4 years of professional experience in order management, supply chain operations, or demand planning.
• Proficiency with SAP (Order Management/SCM/Inventory modules).
• Advanced Excel skills (VLOOKUP/XLOOKUP, INDEX/MATCH, Pivot Tables, complex formulas).
• Strong communication and interpersonal skills; ability to work cross-functionally.

Responsibilities

• End-to-End Order Lifecycle Management from initiation to delivery; monitor pipelines and optimize throughput.
• Reporting & actionable analytics: daily operational and sell-through reports for key accounts; data-driven insights for leadership.

Skills

Order Management

Advanced Excel

Root Cause Analysis

Cross-functional Collaboration

Communication

Education

Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, Industrial Engineering, or related field

Tools

SAP

Job description

Supply Chain, Order Management & Demand Specialist

Location: Plano, TX (Onsite)

Mid-Level (2–4 Years Experience)

Employment Type

12 + month contract to (hire + multi-extension capability)

Rate

40.00 /hr. W2

Education

Bachelor’s Degree Required

Position Summary

We are seeking an analytical, detail-oriented Supply Chain & Order Management Specialist to oversee end-to-end order lifecycle execution, demand alignment, and account management for designated key enterprise accounts. In this role, you will leverage SAP and Advanced Excel to manage order flows, analyze supply chain data, execute root-cause analysis on operational discrepancies, and partner cross-functionally with Sales, Procurement, Logistics, and Customer Service teams.

This is an ideal opportunity for a supply chain professional who excels in a fast-paced environment, thrives on solving complex operational bottlenecks, and maintains high standards of data accuracy and customer satisfaction.

Top Core Competencies

• SAP Enterprise Proficiency: Hands-on experience navigating SAP ERP/SCM modules for order processing, inventory tracking, and supply chain reporting.
• Demand Planning & Analytics: Strong background in analyzing sales trends, demand signals, and order data using Advanced Excel to optimize product availability.
• Root Cause Analysis & Problem Solving: Proven ability to investigate fulfillment discrepancies, order delays, and SLA exceptions to implement lasting process improvements.

Key Responsibilities

• End-to-End Order Lifecycle Management: Oversee order processing, tracking, and reconciliation from initiation to final delivery; monitor order pipelines to eliminate bottlenecks and optimize throughput.
• Reporting & Actionable Analytics: Generate and distribute comprehensive daily operational and sell-through reports for key accounts; deliver data-driven insights to leadership to support strategic decision-making.
• Cross-Functional Account Collaboration: Partner closely with Procurement, SCM/PSI, Sales, Logistics, and IT teams to align on product availability, resolve order discrepancies, and manage system data mapping.
• Customer & Call Center Liaison: Serve as the primary operational escalation point for customer service and call center teams regarding order status, delivery timelines, SLA compliance, and schedule adjustments.
• Process Improvement & System Optimization: Conduct root-cause analysis on fulfillment failures; assist in refining reporting frameworks, standardizing workflow documentation, and testing system updates.
• Invoicing & EOL Product Upgrades: Accurately process commercial invoices in compliance with internal controls; coordinate seamless product upgrades and transitions for end-of-life (EOL) models.
• Hub Schedule Management: Maintain and adjust regional hub schedules and location transfers in enterprise systems to reflect real-time operational needs.

Qualifications & Requirements

• Education: Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, Industrial Engineering, or a related field required.
• Experience: 2 to 4 years of professional experience in order management, supply chain operations, or demand planning.
• Technical Skills:
  • Proficiency with SAP (Order Management / SCM / Inventory modules).
  • Advanced Excel skills (VLOOKUP/XLOOKUP, INDEX/MATCH, Pivot Tables, complex formulas, and data reconciliation).
  • Proficiency in MS Office Suite (PowerPoint, Word).
• Core Attributes:
  • Strong communication and interpersonal skills, with a track record of building positive cross-functional relationships.
  • Demonstrated ability to conduct root-cause analysis and implement effective process improvements.
  • Highly organized with the ability to prioritize competing deadlines in a fast-paced environment. Flexibility: Willingness to work select holidays or overtime as business needs require.

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