Supply Chain Coordinator (Chemical)

STAFFLINK SERVICES PRIVATE LIMITED; Town of Islip (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading chemical company is seeking a Customer Service Coordinator to manage inquiries and ensure smooth operations in the supply chain. The ideal candidate will have substantial SAP experience, along with a diploma in a related field and a strong customer service background. This permanent role offers opportunities to support sales and maintain compliance with industry regulations, while providing top-notch service to clients. If you are driven and excel in a fast-paced environment, please apply to join our team.

Qualifications

• At least 3 years in Customer Service or Supply Chain related roles.
• Experience in SAP / ERP OTC module is essential.
• Dangerous goods experience is preferred.

Responsibilities

• Main point-of-contact for customer enquiries and order escalations.
• Coordinate packing, delivery, and compliance with regulations.
• Monitor customer orders and manage outstanding payments.

Skills

SAP OTC processes

Customer service

Supply Chain Management

Education

Diploma in business, SCM or related discipline

Tools

SAP

S4 Hana

Job description

→ Chemical MNC at Loyang (company transport provided)

→ Working hours: 8.30am to 5.30pm, Monday to Friday

→ Basic + VB

→ SAP experience is a must, especially in OTC (Order to Cash) SD (Sales & Distribution)

→ Experience in handling high volume transactions (>200 Sales Order Line Item & purchase Order Line Item a month)

→ Permanent role

Our Client is the world's leading chemical company engaging in the development, manufacturing and sale of a wide range of products for agricultural products and nutrition, colorants and finishing products, chemicals, and plastics and fibers for numerous applications in almost all industries.

Objectives:

1. Key point-of-contact for aerospace customer enquiries and follow-ups
2. Main liaison with APTC Hub for any orders escalations and coordination with sales team
3. Perform local delivery milk truck and stock transfer activities between local customers, CMA and 3PL
4. Back up for Logistics Planner

Responsibilities:

• Be the main point of escalation for any sales and customer enquiries. Provide full support and coordination with APTC to ensure all orders are handled smoothly, which may include:
• Perform regular screening of customers and ensure compliance with Singapore export control laws and regulation, US economic embargo and US export controls, company compliance guidelines before effecting shipment.
• Maintain regular contact with government agencies (like Singapore Customs, SCDF, CNB/NaCWC/HAS/SPF/EPM-PCD for full compliance of their regulatory applicable/connected with export policy and our company trade
• Support sales by calling customers as frequently as possible for advance stock ordering.
• Any other customer service related activities not under APTC scope such as the non-chemical POs from customers and more
• Co-ordinate the packing, booking, collection/delivery & shipping of goods and samples for all deliveries to local customers, including lab samples from customers back to CMA, including performing relevant system transactions.
• Providing SOAs and coordinate closely with customers regarding outstanding payment to reduce AR overdue.
• Check 3rd party logistics provider, transporters, freight forwarders, courier services & shipping company invoices and ensure relevant charges are correct and charged to customers accordingly if necessary.
• Provide and update frequently the list of products to Finance Department for inclusion to apply with Singapore customs to qualify for Asean Free Trade Area (AFTA), Asean-Korea (AKFTA), Asean-Japan (AJCEP) scheme.
• Provide order status report and monitor customers’ order placement against sales forecast
• Provide supporting evidence for audit as and when required
• Perform Stock-Take Exercise as and when delegated.

Requirements:

• At least Diploma in business, SCM or related discipline.
• At least 3 years in Customer Service or Supply Chain related roles
• Experience in SAP / ERP OTC module, S4 Hana is a plus
• Good understanding of SAP OTC processes
• Dangerous goods experience preferred

HOW TO APPLY:
Interested applicants, please click on “Apply Now” or email to [e-mail] to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Jason Bong Wee Kiat
EA Personnel Reg. No.: R23116067