Supply Chain Coordinator

Talentify; Allentown (Lehigh County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Savings Account (HSA)

Job summary

Talentify in Allentown, PA is seeking a Key Account Manager to serve as the primary contact for assigned customers, coordinating orders, forecasts, and delivery commitments. You will work with supply chain, planning, operations, and quality teams to resolve issues, improve service levels, and support new product launches.

This role offers a path from entry-level to leadership in commercial operations. Candidates should have 0-2 years of related experience and strong Excel/Power BI skills; onsite

Qualifications

• Bachelor's degree required or equivalent.
• 0–2 years of related experience in customer service, supply chain, or account management.
• Manufacturing or medical device industry experience preferred.

Responsibilities

• Manage day-to-day relationships with assigned customer accounts.
• Handle order entry, order maintenance, and open order tracking.
• Review customer forecasts and demand plans to support production and inventory planning.
• Monitor delivery schedules and proactively communicate potential delays or supply issues.
• Lead customer update meetings and coordinate issue resolution.
• Analyze order, forecast, and fulfillment data to identify trends and risks.
• Support new product launches and customer onboarding efforts.
• Prepare reports on account performance, service levels, and forecast accuracy.
• Ensure compliance with company and industry quality standards.

Skills

Customer account management

Order management

Forecasting

SIOP / S&OP exposure

Supply chain knowledge

Communication skills

Multitasking

Excel

Epicor

Power BI

Attention to detail

Education

Bachelor's degree in Business, Supply Chain, or related field

Tools

Epicor

Excel

Power BI

Job description

Job Title: Key Account Manager

Job Description

The Supply Chain Coordinator serves as the primary point of contact for assigned customers, ensuring orders, forecasts, and delivery commitments are managed accurately and efficiently. This role works closely with supply chain, planning, operations, and quality teams to support customer needs, resolve issues, and maintain strong service levels. It's an entry-level opportunity for someone seeking growth in supply chain, operations, or commercial leadership.

Responsibilities

• Manage day-to-day relationships with assigned customer accounts.
• Handle order entry, order maintenance, and open order tracking.
• Review customer forecasts and demand plans to support production and inventory planning.
• Monitor delivery schedules and proactively communicate potential delays or supply issues.
• Lead customer update meetings and coordinate issue resolution.
• Analyze order, forecast, and fulfillment data to identify trends and risks.
• Support new product launches and customer onboarding efforts.
• Prepare reports on account performance, service levels, and forecast accuracy.
• Ensure compliance with company and industry quality standards.

Essential Skills

• Customer account management and relationship building
• Order management and customer service experience
• Forecasting, demand planning, or SIOP/S&OP exposure
• Supply chain, logistics, or operations knowledge
• Strong communication and problem-solving skills
• Ability to manage multiple priorities and customer accounts
• Advanced Microsoft Excel skills
• Experience working with ERP systems (Epicor preferred)
• Data analysis and reporting skills (Power BI a plus)
• Attention to detail and strong organizational abilities
• Ability to work cross-functionally with planning, operations, quality, and supply chain teams

Additional Skills & Qualifications

• Bachelor's degree in Business, Supply Chain, or a related field
• 0-2 years of experience in customer service, supply chain, operations, account management, or a related field
• Manufacturing or medical device industry experience preferred
• Experience with ERP systems (Epicor preferred), Excel, and Power BI is a plus

Work Environment

The role is based in an office environment and will initially require full-time presence for the first 6 months for training with other Supply Chain Coordinators. After training, the position may transition to a hybrid or fully remote setup. The work schedule is Monday to Friday, 8 am to 5 pm. The dress code is business casual.

Job Type & Location

This is a Permanent position based out of Allentown, PA.

Pay and Benefits

The pay range for this position is $80000.00 - $90000.00/yr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Allentown,PA.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.