Supply Chain Analyst: KPI Focus & Process Optimization

KLA; Ann Arbor Charter Township (MI); On-site; USD 63,000 - 107,100; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

KLA is seeking a Supply Chain Analyst in Michigan to support the Customer Spare and Part Escalation business within KLA Services (SSO). The role focuses on operational reporting, analytics, process improvement, and cross-functional collaboration to enhance customer experience.

The ideal candidate is data-driven and detail-oriented, with strong communication skills. Responsibilities include KPI development, backlog and lead-time reporting, and root-cause analysis to reduce delays.

Qualifications

• Bachelor's degree or higher in a related field.
• Strong analytical and problem-solving skills.
• Experience with data, metrics and reporting tools.
• Proficiency in Excel, PowerPoint, Power BI; SAP/ERP familiarity is a plus.

Responsibilities

• Analyze escalation demand trends, performance, and service data to identify gaps and improvement opportunities.
• Develop, maintain and report KPIs related to backlog, order fulfillment, service levels, and lead times.
• Partner with Operations, Planning, Logistics, IT and Customer Support to resolve supply chain issues and drive projects.
• Lead continuous improvement initiatives for process standardization and KPI visibility.
• Perform root cause analysis on delays, backlog, and system issues; provide actionable recommendations.
• Ensure data integrity and reporting accuracy across BI and reporting platforms.
• Assist in documenting SAP S/4HANA requirements, process flows, and reporting needs.

Skills

Analytical skills

Data reporting

Communication

Collaboration

Detail-oriented

Continuous improvement

Education

Bachelor's degree in Supply Chain, Business, Operations, Analytics

Master's Degree

Tools

Power BI

Excel

Word

PowerPoint

Visio

SAP

Job description

KLA is seeking a Supply Chain Analyst in Michigan to support the Customer Spare and Part Escalation business within KLA Services (SSO). The role focuses on operational reporting, analytics, process improvement, and cross-functional collaboration to enhance customer experience.

The ideal candidate is data-driven and detail-oriented, with strong communication skills. Responsibilities include KPI development, backlog and lead-time reporting, and root-cause analysis to reduce delays.