Supply Chain Analyst II

Bayer; United States; Hybrid; USD 100,000 - 151,000; Full time

Job summary

Ruveon in the United States is seeking a Supply Chain Analyst II to manage customer service across OTC for industrial sales, handling orders, shipments, and invoicing while coordinating with suppliers and warehouses to ensure product availability and timely deliveries.

The role emphasizes collaboration, problem solving, and continuous improvement of processes to enhance customer experience and support tolling operations for Roundup QuikPro and related products.

Qualifications

• BS/BA degree in Supply Chain or related field.
• Strong Microsoft Excel skills.
• SAP Experience.

Responsibilities

• Lead and deliver high-level customer service to over 20 industrial sales customers representing $400M in annual revenue.
• Manage day-to-day customer service and order to cash functions.
• Support sales leadership to ensure product availability and timing per customer orders.
• Ensure order processing, shipping requests, and accurate invoicing.
• Collaborate with product supply, warehouses and stakeholders to align shipping schedules and commitments.
• Engage with customers on orders, invoicing and collections.
• Create new customers in SAP and manage accounts, terms, and ship-to locations.
• Track and reconcile Accounts Receivable with customers to resolve discrepancies.
• Improve customer experience through direct communications and process enhancements.
• Identify and implement continuous improvements to Industrial Sales processes.
• Support US tolling operations for Roundup QuikPro and dicamba salt by coordinating with suppliers and reviewing tolling invoices.

Skills

Excel

Analytical capability

Collaboration

Communication

Education

BS/BA degree in Supply Chain or related field

Tools

SAP

Job description

Supply Chain Analyst II

What You Will Do

The Supply Chain Analyst provides comprehensive customer service and support across various channels for both business and end-consumer customers. Handles post-sale inquiries, including technical and non-technical issues, through remote support via phone, online chat, or text, as well as in-person assistance at distribution centers or service facilities. Ensures good customer relations are maintained by resolving claims and complaints fairly and effectively, in compliance with consumer laws. Develops organization-wide initiatives to proactively inform and educate customers, and creates improvement plans based on customer feedback and surveys to enhance overall service quality and customer satisfaction.

Who You Are

The Supply Chain Analyst manages customer service activities for our Industrial Sales business, including all order to cash (OTC) activities starting with sales orders, shipments, and invoices. This position supports Industrial Sales leadership across multiple products including glyphosate, acetochlor and phosphorus. The position also helps facilitate the tolling operations coordinating with suppliers and purchases of raw materials.

This position has the possibility of being located in Creve Coeur, Missouri or residence based, based on experience in the industry.

Key Tasks and Responsibilities

• Lead/Develop and execute an exceptional standard of customer service to over 20 industrial sales customers representing $400M in annual revenue. Manage and lead day to day customer service and order to cash functions. Supports industrial sales leadership to ensure product ordered is available for customers per their desired timing


• Ensure all facets of the process run smoothly including order processing, establishing shipping requests per the customer purchase order and accurate invoicing.


• Strong collaboration with product supply, external warehouses and internal stakeholders to ensure product availability shared with customers is accurate. Lead/develop daily shipping schedule for glyphosate technical sales plan to ensure customer commitments are met.


• Engage with customers on a regular basis related to orders, invoicing and collections.


• Enable through systems the growth of new business opportunities with industrial sales customers by creating new customers in SAP including managing the account set up, shipping terms, payment terms, invoicing, ship to location(s) and all other system requirements.


• Participate in the tracking and reconciliation of customer Accounts Receivable to communicate/resolve discrepancies directly with customers to prevent past due invoices.


• Work directly with customers on processes and communications to improve the overall customer experience.


• Identify/implement and oversee the continuous improvements to Industrial Sales processes to improve internal efficiency, cost position and performance metrics.


• Support US tolling operations for Roundup QuikPro and dicamba salt by coordinating and communicating with suppliers. Review toller invoices for accuracy.

Required Qualifications

• BS/BA degree in Supply Chain or related field


• Strong Microsoft Excel Skils


• SAP Experience

Preferred Qualifications

• We are seeking a candidate who ideally possesses the following skills: Analytical capability, agility, collaboration, communication, customer focus, and decision making.

This posting will expire on November 2nd, 2026.

Employees can expect to be paid a salary between $ 100480.00 - 150720.00 per year dependent on education and experience. Other benefits include health care, vision, dental, retirement, PTO, sick leave, etc. If selected for this role, the offer may vary based on market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

Ruveon is an Equal Opportunity Employer/Disabled/Veterans

Ruveon is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice.

Equal Opportunity Employer Statement: Notice for U.S. Visitors: All information on this site is subject to compliance with local rule and regulations as they may vary from time to time and across different geographies, including, without limitation, U.S. Executive Orders.

Division: Crop Science

Reference Code: 893590

Functional Area: Customer Operations and Support

Location: United States : Missouri : Creve Coeur || United States : Residence Based : Residence Based

Employment Type: Regular

Position Grade: VS 1.2

Contact Us Address Telephone

Creve Coeur, MO

[phone], option #5

63167

OR Submit a ticket via the self-service option by visiting go/askhr