Supplier Quality Engineer

eTeam; Auburn Hills (MI); Hybrid; USD 85,000 - 120,000; Full time

Job summary

The Supplier Quality and Risk Management Specialist at eTeam will provide direct on-site support at supplier facilities, ensuring quality standards, regulatory compliance, and timely delivery for service parts.

You will lead containment, root-cause analysis, corrective actions, audits, and continuous improvement while collaborating with engineering, operations, purchasing and service parts teams. The role requires significant travel up to 80% and a hybrid work arrangement.

Qualifications

• BS in engineering or related field required.
• Minimum 3 years in quality, supplier quality, engineering, manufacturing, or related area.
• Ability to travel up to 80%.

Responsibilities

• Lead containment activities for service part defects.
• Conduct structured root cause analyses (8D, 5-Why, Fishbone).
• Validate corrective actions on-site to prevent recurrence.
• Perform product and dock audits prior to shipment.
• Support warranty investigations and field return analysis.
• Maintain regular physical presence at supplier facilities.
• Monitor manufacturing, packaging, labeling, and preservation processes.
• Ensure compliance with service part specifications, appearance standards, and traceability requirements.
• Verify adherence to drawings, ECNs, and service part deviations.
• Audit packaging for damage prevention during storage and shipment.
• Track supplier PPM, field returns, warranty claims, packaging damage rates, and on-time delivery.
• Drive continuous improvement initiatives focused on defect prevention and service fill rate performance.
• Escalate chronic issues and partner with suppliers on recovery plans.
• Collaborate with Service Parts Planning, Distribution Centers, Warranty, Engineering, and Procurement.
• Participate in launch teams, lead and coordinate APQP/PPAP deliverables for purchased components within the supplier quality group.
• Work with Engineering and Supplier organizations to alleviate discrepancies in product specifications.
• Assist in educating suppliers on systems and requirements.

Skills

Quality analysis experience

Travel readiness up to 80%

Excellent organization and written/orl

Problem solving

Team collaboration

Education

Bachelor of Science in Engineering or related field

Tools

Microsoft Office Suite

PowerPoint

Outlook/Teams

Job description

Additional details

Role is hybrid. 2 days WFH and 3 days at the office.

Travel is 80% max, not all the time.

Bare minimum is once a month travel and it’s in NA could be Canada and Mexico too depends on the work.

Description

The Supplier Quality and Risk Management Specialist is responsible for providing direct, on-site support at supplier manufacturing facilities. This role ensures suppliers consistently meet company quality standards, regulatory requirements, and delivery expectations. The position requires a strong hands-on presence at supplier locations to drive corrective actions, monitor production processes, reduce defects, and improve overall supplier performance for service parts.

This role acts as the primary quality and delivery representative at assigned supplier sites and serves as a key liaison between internal engineering, operations, and supplier teams. They will also be responsible for working cross functionally with engineering, manufacturing, quality and purchasing to find innovative solutions to provide the best-in-class customer service. The SQRM specialist will also support launch and engineering change management to ensure parts availability.

Job responsibilities include but not limited to

• Lead immediate containment activities for service part defects impacting dealers, distribution centers, or end customers.
• Lead structured root cause analysis (8D, 5-Why, Fishbone, etc.).
• Validate corrective actions on-site to prevent recurrence.
• Perform product audits and dock audits prior to shipment.
• Support warranty investigation and field return analysis.
• Maintain regular physical presence at supplier facilities producing service/aftermarket parts.
• Monitor manufacturing, packaging, labeling, and preservation processes.
• Ensure compliance with service part specifications, appearance standards, and traceability requirements.
• Verify adherence to drawings, engineering change notices (ECNs), and service part deviations.
• Audit packaging for damage prevention during storage and shipment.
• Track supplier PPM, field returns, warranty claims, packaging damage rates, and on-time delivery.
• Drive continuous improvement initiatives focused on defect prevention and service fill rate performance.
• Escalate chronic issues and partner with suppliers on recovery plans.
• Collaborate with Service Parts Planning, Distribution Centers, Warranty, Engineering, and Procurement.
• Communicate supplier risks that may impact dealer orders or customer satisfaction.
• Perform supplier quality systems and process audits and lead supplier improvement/development programs.
• Initiate and follow-up on corrective actions and verify effectiveness on-site.
• Participation in launch teams, lead and coordinate APQP/PPAP deliverables for purchased components within the supplier quality group.
• Work with Engineering and Supplier organizations to alleviate discrepancies in product specifications.
• Assist in educating suppliers on *** systems and requirements.

Position Requirements

Basic Qualifications

• Bachelor of Science degree in Engineering or related field
• 3 years of work experience in Quality, Supplier Quality, Engineering, Manufacturing or a related field
• Ability to travel up to 80%.
• Proficient in using Microsoft Office Suite, Powe4rPoint and Excel
• Excellent organization, written and oral communication skills.
• Business process optimization experience
• Experience analyzing quality aspects of any process or operation.
• Ability to organize and communicate problem solving techniques into visual displays and presentations for all levels of the organization.
• Ability to work in small teams with both leadership and operational level team members.
• Proficient with Teams, Outlook and other Microsoft Applications, PowerPoint and Excel

Preferred Qualifications

• Experience supporting aftermarket or service parts preferred.
• Knowledge in different process in Automotive
• Problem Solving Knowledge
• Certification in project management and data analytics
• Previous experience working with suppliers.