Supplier Performance Specialist

Twin Commander Aircraft LLC; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Comprehensive medical insurance

401K with company match

Annual bonus program

Flexible work arrangements (9/80)

Job summary

Ontic seeks a Supplier Performance Specialist to lead supplier recovery, manage production-impacting supplier communications, and drive performance analytics at our Creedmoor, NC site.

You will apply 8D/RCCA and Lean methods, collaborate with planning, materials, and quality teams, and travel 20–40% to supplier locations to ensure on-time delivery and continuous improvement.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3–7+ years in supply chain, materials, supplier management, or operations.
• Experience in Aerospace & Defense or regulated manufacturing preferred.
• Experience with ERP/MRP systems such as SAP or Oracle.
• Strong understanding of PO management, supplier scheduling, lead times.
• Familiarity with 8D, RCCA, and Lean problem-solving methodologies.
• Ability to travel 20–40% to supplier locations.

Responsibilities

• Act as primary supplier contact for those impacting site production.
• Monitor past-due POs, late deliveries, and at-risk supply against schedules.
• Develop and execute supplier recovery plans with milestones.
• Apply 8D and RCCA to root causes of supplier issues; escalate when needed.
• Provide updates on shortages and recovery status to leadership.
• Coordinate with Production Planning, Materials, and Quality teams.
• Maintain supplier scorecards and performance dashboards.
• Analyze trends to drive improvements and accountability.

Skills

Supply chain management

Structured problem solving

Data-driven decision making

Supplier collaboration

Prioritization & execution

Communication with internal & external

Multi-priority handling

Education

Bachelor's degree in Supply Chain/Operations/Engineering or related field

Tools

ERP/MRP (SAP/Oracle)

Job description

# **Supplier Performance Specialist** Ontic is a leading global aerospace Original Equipment Manufacturer (OEM) trusted by the world’s aviation leaders. Ontic’s Creedmoor, NC, site is home to a number of specialist companies within the Ontic Group, including Metro Merlin, Twin Commander, and Firstmark. With over 1,500 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace. Our team is looking for a **Supplier Performance Specialist** to join them. You will report to the **Supplier Performance Manager** and will have an **onsite** work structure in **Creedmoor, North Carolina.** **To be considered for the Supplier Performance Specialist opening, here’s what you’ll need to bring with you:*** Bachelor’s degree in Supply Chain, Operations, Engineering, or a related field, or equivalent experience* 3–7+ years of experience in supply chain, materials, supplier management, or operations* Experience within Aerospace & Defense or another highly regulated manufacturing environment preferred* Experience working with ERP/MRP systems such as SAP, Oracle, or similar platforms* Strong understanding of purchase order management, supplier scheduling, lead times, and production-driven supply environments* Familiarity with structured problem-solving methodologies, including 8D, Root Cause Corrective Action (RCCA), and Lean principles* Strong sense of urgency with a demonstrated focus on execution and results* Ability to manage multiple priorities within a fast-paced, production-driven environment* Effective communication skills with both internal stakeholders and external suppliers* Strong attention to detail and organizational skills* Data-driven mindset with the ability to translate data and performance trends into actionable plans* Ability to travel 20–40% to supplier locations and other company sites as needed **As a Supplier Performance Specialist, you will:****Supplier Management & Recovery*** Act as the primary point of contact for assigned suppliers impacting site production.* Manage daily supplier communications to confirm commitments, expedite orders, resolve shortages, and address delivery risks.* Monitor past-due purchase orders, late deliveries, and at-risk supply against production schedules and required need dates.* Develop and execute supplier recovery plans for underperforming suppliers.* Track progress against recovery milestones and escalate risks, delays, or missed commitments.* Ensure corrective actions are clearly defined, documented, implemented, and monitored through completion.* Apply structured problem-solving methodologies, including 8D and RCCA, to identify and address root causes of supplier performance issues.* Engage the Supplier Performance Manager when supplier issues exceed established escalation thresholds. **Production & Operational Support*** Actively participate in tiered daily management, including Tier 1–3 meetings.* Provide timely updates on critical shortages, supplier commitments versus production need dates, and recovery status for high-impact suppliers.* Prioritize supplier actions based on line-down risk, production impact, and business requirements.* Ensure alignment between supplier commitments and site production plans.* Identify and escalate risks including supplier capacity constraints, delivery instability, lead-time concerns, and quality-related disruptions.* Support escalation activities with relevant data, impact analysis, and recommended actions. **Supplier Performance & Analytics*** Track and manage site-level supplier KPIs, including:On-Time Delivery (OTD) to need/request datePast-due backlogLead-time adherenceQuality issues impacting delivery* Maintain supplier scorecards and performance dashboards.* Analyze supplier performance trends and identify risks, recurring issues, and improvement opportunities.* Provide clear performance updates and recommendations to the Supplier Performance Manager and other key stakeholders.* Use supplier and operational data to drive accountability, recovery actions, and continuous improvement. **Cross-Functional Collaboration*** Collaborate closely with Production Planning and Materials teams to prioritize shortages and align supply with production requirements.* Partner with Operations to understand line impact, production sequencing, and critical material needs.* Coordinate with Supplier Quality to address defects and quality issues impacting delivery.* Partner with Procurement and Buyers on purchase order management, supplier commitments, and escalations.* Maintain clear communication across internal teams and suppliers to ensure risks, commitments, and recovery actions are understood and actively managed.* Maintain regular engagement with assigned suppliers, including onsite visits as required to support performance improvement and recovery activities. **Our Benefits:*** Comprehensive medical insurance* Competitive PTO, holiday pay, and sick leave* Company 401K plan with up to 4% matched contribution* Annual bonus program (varies by level and discretionary based on company and individual performance)* Flexible working arrangements (9/80 work schedule, every other Friday off)* Paid volunteering opportunities* Access to mental health champions across our sites* Commitment to development* Employee referral program