Supplier Performance Specialist

Ontic

Creedmoor (NC)

On-site

USD 90,000 - 115,000

Full time

8 days ago

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Benefits offered by this job

Medical Insurance

PTO & Holidays

401K with match

Annual bonus

9/80 schedule

Volunteer opportunities

Mental health support

Professional development

Employee referrals

Job summary

Ontic is seeking a Supplier Performance Specialist for its Creedmoor, NC site. You will manage supplier performance, coordinate recovery actions, and drive improvements across supplier KPIs.

The role requires collaboration with production planning, procurement, and quality to align delivery with production needs. Responsibilities include monitoring shipments, expediting orders, and developing action plans for underperforming suppliers.

Qualifications

Bachelor's degree in Supply Chain, Operations, Engineering, or related field; or equivalent experience.
3–7+ years in supply chain, materials, supplier management, or operations.
Experience in Aerospace/Defense or regulated manufacturing preferred.
Experience with ERP/MRP systems such as SAP or Oracle.
Strong PO management, supplier scheduling, lead times, and production-driven supply experience.
Familiarity with 8D, RCCA, and Lean.
Strong urgency and execution focus.
Ability to manage multiple priorities in a fast-paced environment.
Effective communication with internal/external stakeholders.
Data-driven mindset and ability to translate data into plans.
Travel 20–40% to supplier sites and other company locations.

Responsibilities

Act as primary contact for assigned suppliers impacting site production.
Manage daily supplier communications to confirm commitments and expedite orders.
Monitor past-due POs, late deliveries, and at-risk supply against schedules.
Develop and execute supplier recovery plans and track milestones.
Elevate risks and ensure corrective actions are implemented.
Apply 8D and RCCA to root-cause supplier issues.
Engage Manager when issues exceed thresholds.
Participate in Tier 1-3 daily management meetings.
Provide updates on shortages and recovery status for high-impact suppliers.
Align supplier commitments with site production plans.
Identify risks in capacity, lead times, and quality disruptions.
Support escalation with data and recommended actions.
Collaborate with Production Planning and Materials to prioritize shortages.
Coordinate with Procurement on PO management and escalations.
Maintain clear cross-team communication on risks and recoveries.

Skills

Supply chain experience

Supplier management

Operations

ERP/MRP systems

PO management

8D RCCA Lean

Data-driven

Multi-priority

Communication

Travel readiness

Education

Bachelor's degree

Tools

SAP

Oracle

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Ontic is a leading global aerospace Original Equipment Manufacturer (OEM) trusted by the world’s aviation leaders. Ontic’s Creedmoor, NC, site is home to a number of specialist companies within the Ontic Group, including Metro Merlin, Twin Commander, and Firstmark. With over 1,500 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.

Supplier Performance Specialist

You will report to the Supplier Performance Manager and will have an onsite work structure in Creedmoor, North Carolina.

To be considered for the Supplier Performance Specialist opening, here's what you'll need to bring with you:

Bachelor's degree in Supply Chain, Operations, Engineering, or a related field, or equivalent experience
3-7+ years of experience in supply chain, materials, supplier management, or operations
Experience within Aerospace & Defense or another highly regulated manufacturing environment preferred
Experience working with ERP/MRP systems such as SAP, Oracle, or similar platforms
Strong understanding of purchase order management, supplier scheduling, lead times, and production-driven supply environments
Familiarity with structured problem-solving methodologies, including 8D, Root Cause Corrective Action (RCCA), and Lean principles
Strong sense of urgency with a demonstrated focus on execution and results
Ability to manage multiple priorities within a fast-paced, production-driven environment
Effective communication skills with both internal stakeholders and external suppliers
Strong attention to detail and organizational skills
Data-driven mindset with the ability to translate data and performance trends into actionable plans
Ability to travel 20-40% to supplier locations and other company sites as needed

As a Supplier Performance Specialist, You Will

Supplier Management & Recovery

Act as the primary point of contact for assigned suppliers impacting site production.
Manage daily supplier communications to confirm commitments, expedite orders, resolve shortages, and address delivery risks.
Monitor past-due purchase orders, late deliveries, and at-risk supply against production schedules and required need dates.
Develop and execute supplier recovery plans for underperforming suppliers.
Track progress against recovery milestones and elevate risks, delays, or missed commitments.
Ensure corrective actions are clearly defined, documented, implemented, and monitored through completion.
Apply structured problem-solving methodologies, including 8D and RCCA, to identify and address root causes of supplier performance issues.
Engage the Supplier Performance Manager when supplier issues exceed established escalation thresholds.

Production & Operational Support

Actively participate in tiered daily management, including Tier 1-3 meetings.
Provide timely updates on critical shortages, supplier commitments versus production need dates, and recovery status for high-impact suppliers.
Prioritize supplier actions based on line-down risk, production impact, and business requirements.
Ensure alignment between supplier commitments and site production plans.
Identify and elevate risks including supplier capacity constraints, delivery instability, lead-time concerns, and quality-related disruptions.
Support escalation activities with relevant data, impact analysis, and recommended actions.

Supplier Performance & Analytics

Track and manage site-level supplier KPIs, including On-Time Delivery (OTD) to need/request date, Past-due backlog, Lead-time adherence, Quality issues impacting delivery
Maintain supplier scorecards and performance dashboards.
Analyze supplier performance trends and identify risks, recurring issues, and improvement opportunities.
Provide clear performance updates and recommendations to the Supplier Performance Manager and other key stakeholders.
Use supplier and operational data to drive accountability, recovery actions, and continuous improvement.

Cross-Functional Collaboration

Collaborate closely with Production Planning and Materials teams to prioritize shortages and align supply with production requirements.
Partner with Operations to understand line impact, production sequencing, and critical material needs.
Coordinate with Supplier Quality to address defects and quality issues impacting delivery.
Partner with Procurement and Buyers on purchase order management, supplier commitments, and escalations.
Maintain clear communication across internal teams and suppliers to ensure risks, commitments, and recovery actions are understood and actively managed.
Maintain regular engagement with assigned suppliers, including onsite visits as required to support performance improvement and recovery activities.

Our Benefits

Comprehensive medical insurance
Competitive PTO, holiday pay, and sick leave
Company 401K plan with up to 4% matched contribution
Annual bonus program (varies by level and discretionary based on company and individual performance)
Flexible working arrangements (9/80 work schedule, every other Friday off)
Paid volunteering opportunities
Access to mental health champions across our sites
Commitment to development
Employee referral program

EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22. C.F.R. 120.15 is required.