Supplier Enablement Relationship Manager

U.S. Bank; Atlanta (GA); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

U.S. Bank is seeking a dedicated, detail-oriented professional for its Virtual Pay Team to promote virtual card payments in B2B environments. You will engage suppliers, educate them on benefits, and help drive adoption of virtual credit cards while upholding U.S.

Bank standards of service. In this role you will coordinate with internal teams, manage multi-channel outreach (phone and email), analyze results, and support market programs across locations.

Competenze

• Bachelor’s degree or equivalent work experience.
• Five or more years of sales experience in financial/merchant services.
• Three+ years of supplier enablement/relationship management in financial services.

Mansioni

• Outbound supplier engagement to promote virtual credit cards.
• Educate and advocate for virtual card payments with suppliers.
• Maintain high client and supplier satisfaction with prompt responses.
• Handle multi-channel communications via phone and email.
• Coordinate with internal teams to ensure service consistency.
• Provide reporting on outreach results and trends.
• Support projects to improve supplier acceptance of card products.

Conoscenze

Communication skills

Sales skills

Customer relations

Analytical skills

Technical proficiency

MS Office

Formazione

Bachelor’s degree or equivalent work experience

Strumenti

Microsoft Office Suite

CRM systems

Descrizione del lavoro

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The U.S. Bank Virtual Pay Team is seeking a dedicated and detail-oriented individual to join its ranks. This role is designed for someone looking to make a significant impact within the financial services sector, specifically in the arena of merchant services and business-to-business (B2B) payment solutions. As an integral member of the team, you will play a vital role in driving the adoption of virtual credit cards by suppliers, enhancing payment processes, and ensuring a seamless experience for our clients. This position is well-suited for professionals who possess a blend of customer service acumen, sales skills, and technical expertise, and who are eager to represent U.S. Bank’s standards of excellence.

Delivers and successfully implements corporate marketing and sales support related programs into U.S. Bancorp sites within a specific business line or defined geographical area. Promotes corporate marketing programs in order to achieve full participation and success within all designated locations. Programs include marketing promotions, customer communications, merchandising, sales promotions and other standard marketing and sales related programs. Develops market level programs which enhance corporate programs to meet unique market needs, yet adhere to corporate strategies and standards. Coordinates processes between centralized sales support, marketing and product groups to implement market level plans.

Key Responsibilities

• Outbound Supplier Engagement: May, initiate and conduct outbound calls to large suppliers on behalf of our clients, with the aim of encouraging them to accept virtual credit cards as a preferred form of payment. Articulate the advantages of virtual credit card solutions in a clear, compelling manner, addressing any questions or concerns that may arise.
• Education and Advocacy: Serve as a knowledgeable resource to suppliers, explaining the operational and strategic benefits of virtual card payments. Highlight increased efficiency, security, and the streamlined nature of virtual transactions in the B2B space.
• Service Excellence: Maintain high levels of client and supplier satisfaction by responding promptly and accurately to inquiries, troubleshooting issues, and providing thorough follow-up. Track the outcomes of outreach efforts and produce regular reports on results and trends.
• Multi-Channel Communication: Perform customer contact through both telephone and email, tailoring your approach to meet the preferences and needs of each supplier or client. Demonstrate exemplary listening skills, courtesy, empathy, and accuracy in every interaction.
• Cross-Functional Collaboration: Coordinate with various internal teams to ensure service consistency and the achievement of organizational objectives. Collaborate on projects as needed, contributing insights and feedback to optimize processes and enhance products.
• Reporting and Analysis: Provide detailed reporting on outreach results, client feedback, and supplier responses. Analyze data to identify patterns, challenges, and opportunities for improvement.
• Project Support: Take on additional projects assigned, demonstrating flexibility and a proactive approach to problem-solving and improving supplier acceptance of card products.

Basic Qualifications

• Education: Bachelor’s degree or equivalent work experience.
• Experience: Five or more years of sales experience within the financial services or merchant services industry.
• Experience: Three or more years of supplier enablement/relationship management experience within the financial services or merchant services industry.

Preferred Skills and Experience

• Communication: Strong verbal, written, and interpersonal communication skills. Ability to articulate complex ideas simply and persuasively to a wide audience.
• Customer Relations: Proven customer service and relationship management skills, including the tact and knowledge necessary to assist suppliers and buyers to facilitate frictionless payments.
• Telephone Etiquette: Excellent telephone skills, including active listening, demonstrating courtesy, empathy, and accuracy in all communications.
• Operational Knowledge: Thorough understanding of relevant operational processes, procedures, and company products/services. Need to understand the Account Receivables processes while providing virtual card solutions that solve pain points.
• Sales Skills: Demonstrated sales abilities, with experience in persuading and converting prospects.
• Merchant Processing: Basic understanding of merchant processing and payment systems.
• Technical Proficiency: Proficient in navigating relevant computer systems, including Microsoft Office Suite. Ability to adapt quickly to new technologies and platforms.
• Analytical Skills: Strong analytical and problem-solving abilities, with a track record of managing multiple tasks, projects, and deadlines simultaneously.
• Client-Facing Experience: Experience in managing client