Supplemental Care Manager- Remote

Lensa; Chicago (IL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading digital health company is seeking a Supplemental Care Manager to support their Value Based Care Management program. This role involves telephonic case management, advocating for members, and coordinating care while maintaining strong relationships with providers and caregivers. The ideal candidate will possess strong motivational interviewing skills and have a background in clinical care management.

Qualifications

• 3-5 years of clinical experience with telephonic Case Management preferred.
• Current multi-state Registered Nurse licensure required.

Responsibilities

• Advocate and guide members to implement their Care Plans successfully.
• Conduct follow-up calls and assist members in coordinating care.
• Maintain quality documentation of care plans and progress.

Skills

Motivational Interviewing

Case Management

Communication

Customer Service

Multitasking

Education

BSN

Tools

Electronic Medical Records

Microsoft Office

Job description

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Supplemental Care Manager supports the Value Based Care Management program by providing high-quality telephonic Case or Care Management with CareFirst members. This role ensures that the ongoing needs of enrolled members, caregivers, and providers are met and maintains strong working relationships while the primary Care Manager is unavailable (e.g., leave of absence, PTO). The manager advocates and guides using motivational interviewing techniques, intervenes on behalf of members, and performs outreach to prospective members to engage them into the program.

Essential Job Functions

• Advocate, guide, and intervene on behalf of members to implement their Care Plans successfully.
• Conduct follow-up calls with members as indicated.
• Assist members in coordinating tests, images, and specialist consults.
• Identify relevant benefits and community resources, evaluate Social determinants of Health, and facilitate referrals.
• Conduct member education and medication reconciliation using appropriate modalities.
• Maintain quality documentation of care plans, progress, and barriers.
• Ensure seamless communication between CareFirst, primary care practices, and the Care Coordination Team.
• Follow program guidelines and meet productivity and quality metrics.
• Complete required training and participate in team activities.
• Outreach new members via automated systems to engage them in the program.

Skills and Attributes

• Strong motivational interviewing and case management skills.
• Self-directed, organized, and capable of multitasking.
• Excellent communication and customer service skills.
• Resilient and adaptable in a fast-paced environment.
• Experience with medical records and care plan documentation.

Qualifications

• Current multi-state Registered Nurse licensure; BSN preferred.
• Training in motivational interviewing preferred.
• 3-5 years of clinical experience with telephonic Case Management preferred.
• Proficiency with electronic medical records and Microsoft Office suite.
• Home office with HIPAA compliance and reliable internet required.

Sharecare is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or protected veteran status.