Supervisory Veterans Service Representative (VSCM)

Veterans Benefits Administration; Reno (NV); On-site; USD 110,000 - 135,000; Full time

Job summary

The Veterans Service Center Manager (VSCM) oversees the Veterans Service Center operations, guiding staff to provide information and assistance to Veterans and dependents regarding benefits under VA laws and other agencies.

The role directs and supervises the administration of VA's compensation and pension programs through a team of Service Center Supervisors, ensuring accurate eligibility determinations and timely service.

Qualifications

• One year of specialized experience at the GS-13 level or higher.
• Thorough knowledge of veterans benefits laws, regulations, and federal legislation.

Responsibilities

• Oversee the Veterans Service Center operations and staff.
• Provide information and assistance to Veterans and dependents regarding benefits under VA and other agencies.
• Direct and supervise the administration of VA's compensation and pension programs through Service Center Supervisors.

Job description

The Veterans Service Center Manager (VSCM) is responsible for the administration and management of the Veterans Service Center providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies. The VSCM is responsible for directing and supervising the administration, control, and direction of VA's compensation and pension programs through a team of Service Center Supervisors.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/31/2026.

• TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.
• For a GS-14 position you must have served 52 weeks at the GS-13.
• If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least None.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS

You may qualify based on your experience and/or education as described below:

GS-14 Grade Level

Specialized Experience

You must have one year of specialized experience equivalent to the GS-13 level or higher.

The applicant's specialized experience must document the following: A thorough knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veteran's benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.