Supervisory Recreation Fee Specialist

U.S. Department of the Interior; Moab (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Department of the Interior at Arches National Park seeks a Supervisory Recreation Fee Specialist to oversee daily fee collection operations and lead a team of technicians and volunteers.

The role requires strong program analysis, strategic planning, and adherence to federal human resources and security requirements. Expect coordinating with the Interagency Pass Program and participating in on-call or after-hours work as needed.

Qualifications

• Must be a U.S. Citizen or National.
• Background investigation and favorable adjudication.
• Selective Service registration for males born after 12-31-59.

Responsibilities

• Oversee daily operations of complex fee collection across entrances, campgrounds, central remit office, and traffic control operations.
• Lead Recreation Fee Technicians, Lead Recreation Fee Technicians, and volunteer camp hosts.
• Analyze and evaluate fee program operations and develop short- and long-term plans for the fee program.

Job description

Summary

You will serve as a Supervisory Recreation Fee Specialist with the National Park Service. This position is located in Arches National Park, in the Division of Interpretation, Education, and Visitor Services.

Major Duties

MAJOR DUTIES: This position will provide support in overseeing the daily operations of complex fee collection program which includes entrance stations, campgrounds, central remit office, and traffic control operations. Staff reporting directly to the incumbent will include Recreation Fee Technicians, Lead Recreation Fee Technicians, and volunteer camp hosts. The position will analyze and evaluate the fee program operations and develop short and long-term plans for the fee program. The incumbent will lead collaborative recruitment efforts for all subordinate positions. The position is responsible for understanding and adhering to prescribed human resource policies during the recruitment process. The position will support fee program reviews to ensure that concepts outlined in RM-22 are being applied in daily fee collection operations. The incumbent will interpret visitor use trends and changing management goals to maximize efficiency of fee collection operations. The position will analyze and evaluate projects and proposals addressing cost of collection, facility investment, security, and visitor services. The position will oversee the operational management of the Interagency Pass Program and public reservation system processes and procedures. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. Headquarters offices for Arches are located in Moab, Utah. A town of approximately 6,000 residents sitting at a 4,000 foot elevation, Moab provides all basic amenities including doctors, dentists, hospital, schools (K-12), churches, and shopping. Park / Government housing may be available. For additional information about Arches National Park, please visit: Arches National Park (U.S. National Park Service).

Education

You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For more information on how foreign education is evaluated, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications

Requirements

Must be a U.S. Citizen or National. Appointment subject to background investigation and favorable adjudication. Males born after 12-31-59 must be registered for Selective Service. Direct Deposit participation required. Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/. First time hires to the Federal government normally start at the step 1 rate. Must possess and maintain a valid driver's license throughout employment. You are required to wear a uniform and comply with uniform standards. A uniform allowance will be provided. You may be required to occasionally travel overnight away from home. You must obtain a government charge card for travel purposes. You are required to complete training, obtain and maintain a government credit card with travel and purchase authority. As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. This is a supervisory position that may require completion of a supervisory probationary period.

Evaluations

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process. Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed. You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience In addition to the application and application questionnaire, this position requires successful completion of the USA Hire Assessment, if required. The USA Hire Assessments includes a cut score based