Supervisory Program Specialist (Facility Telehealth Coordinator)

Veterans Health Administration; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The Veterans Health Administration at the VA New York Harbor Healthcare System is seeking a supervisor for the Telehealth program. This position reports to the Chief of Staff and oversees telehealth initiatives across the main medical center and Community-Based Outpatient Clinic.

Responsibilities include coordinating clinical telehealth services, supervising staff, monitoring program performance, and briefing leadership on policy and technology issues.

Qualifications

• One year of specialized experience equivalent to GS-11 in the normal line of progression.
• Coordinating or managing telehealth/healthcare programs.
• Leading or supervising staff.

Responsibilities

• Supervise the Telehealth program.
• Coordinate telehealth services and analyze performance.
• Brief leadership on operational/technology issues.

Skills

Telehealth management

Staff supervision

Program analysis

Policy implementation

Problem solving

Job description

This position is located in the Telehealth program reporting directly to the Chief of Staff at the VA New York Harbor Healthcare System and Community- Based Outpatient Clinic and other VA leased spaces. The primary purpose of this position is to serve as the supervisor for the Telehealth program.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Coordinating or managing telehealth/healthcare programs
• leading or supervising staff
• analyzing program performance
• implementing policy/procedures
• resolving operational/technology issues and briefing leadership

You will be rated on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

The work is sedentary with some walking, standing, bending, carrying light items such as medical records, instructional material, books and manuals. No special physical demands are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.