Supervisory Program Specialist.

Veterans Benefits Administration; Overland (MO); On-site; USD 95,000 - 120,000; Full time

Job summary

Veterans Benefits Administration in the United States is seeking a Supervisory Program Specialist to lead administrative and HR program operations, advise management, and improve workflow efficiency.

You will develop staffing plans, analyze data trends, conduct performance reviews, and guide subordinates through policy and process enhancements while ensuring alignment with agency goals and statutory requirements.

Qualifications

• Advising management on administrative and HR program operations.
• Analyzing workforce data to identify trends and propose improvements.
• Developing policies, procedures, and guidelines to improve efficiency.
• Leading teams with planning, prioritization, and performance evaluation.
• Preparing management briefings on workforce trends and risks.

Responsibilities

• Plan and coordinate staffing to meet forecasted mission requirements.
• Evaluate performance and provide coaching or corrective actions as needed.
• Recommend appointments, promotions, or reassignments.
• Conduct data reviews and implement process improvements.
• Lead or supervise staff and ensure alignment with organizational goals.

Skills

Advisory skills

Data analysis

Policy development

Leadership

Briefings

Job description

Duties

• Planning work to be accomplished by subordinates, sets and adjust short and long-range staffing plans to meet the forecasting mission requirements and changes in critical competencies.
• Evaluating work performance of subordinates; give advice, counsel, or instructions to employees on both work and administrative matters; interviews candidates for positions in the unit.
• Recommending appointment, promotion, or reassignment to such positions.
• Hearing and resolving complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Conducting data reviews and analyzes data results, identifying any data trends and making recommendations for updating or creating new processes and procedures to help increase workflow.
• Effecting minor disciplinary measures, such as warnings and reprimands, proposing other action in more serious cases; identifies developmental and training needs of employees, providing or arranging for needed development and training.
• Developing performance standards.
• Recommending selections for subordination supervisory positions. Finds and implements ways to eliminate or reduce significant bottleneck sand barriers to production, promote team building.
• Providing management advisory services in counseling, advising management on developing and maintaining the proper balance between organization strategic plans and goals and human resource development programs.
• Conducting systemic studies to develop management interests.

Work Schedule

Full time, Monday through Friday, 8:00am-4:30pm

Compressed/Flexible

Available

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual

This is not a remote/virtual position.

Position Description/PD#

Supervisory Program Specialist;PD38567A

Relocation/Recruitment Incentives

Not Authorized

Financial Disclosure Report

Not required

Bargaining Unit

No

Requirements:

Conditions of employment

Required:

As a condition of employment for accepting this position, you may be required to serve a 1-year supervisory probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government;
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your 1-year supervisory probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a 1-year probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/17/2026.

TIME-IN-GRADE REQUIREMENT

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

• For a GS-13 position, you must have served 52 weeks at the GS-12 level.
• If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13.

MINIMUM QUALIFICATION REQUIREMENTS:

You may qualify based on your experience as described below:

Specialized Experience:

• Advising management on administrative and human resources program operations to support organizational goals and workforce requirements;
• Analyzing workforce, program, or operational data to identify trends, deficiencies, processing delays, or barriers and recommending corrective or process-improvement actions;
• Developing or recommending policies, procedures, guidelines, or business processes to improve organizational efficiency, workflow, or program effectiveness;
• Leading or overseeing the work of employees or teams by planning and assigning work, establishing priorities, evaluating work or performance, and providing guidance to accomplish organizational and program objectives; and
• Preparing management briefings on workforce trends, program performance, risks, or recommended courses of action to support informed management decisions.

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment:

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements:

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy:

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by a reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members

Please visit the

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Reasonable Accommodation (RA) Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review

For more information on the "Who may apply" eligibility requirements, please refer to the

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.