Supervisory Veterans Service Representative (Assistant Coach).

Veterans Benefits Administration; Louisville (KY); Híbrido; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Veterans Benefits Administration in the United States seeks a Supervisory Veterans Service Representative (Assistant Coach) at the full performance level. The role involves guiding team activities, ensuring timely service, and using data-driven methods to improve outcomes.

The incumbent will oversee resources, review policies, and communicate with senior leadership. Position requires passing a probationary period, adherence to federal employment requirements, and eligibility for situational

Formación

• Specialized experience in VA's compensation and pension (C&P) benefits programs.
• Time-in-grade requirement: 52 weeks at GS-11 for GS-12 level.
• U.S. citizenship and security/background requirements.

Responsabilidades

• Performs the duties of the Team Coach in their absence and shares those responsibilities daily.
• Ensures the team's quality and timeliness of service meet performance indicator goals.
• Responsible for cost-effective use of resources to accomplish the team's outcomes.
• Gathers, interprets, and recommends actions based on data addressing service concerns.
• Analyzes and interprets laws, rules, and regulations affecting policies and procedures.
• Monitors leave balances, approves/denies leave, and certifies timecards.
• Runs production and workload reports.
• Communicates with senior management.

Descripción del empleo

• Performs the duties of the Team Coach in his/her absence and shares those responsibilities on a daily basis.


• Ensures that the team's quality and timeliness of service meet performance indicator goals.


• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.


• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.


• Analyzes and interprets laws, rules, and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.


• Monitors leave balances, approves/denies leave, and certifies timecards.


• Runs production and workload reports.


• Communicates with senior management.

Duties

• Performs the duties of the Team Coach in his/her absence and shares those responsibilities on a daily basis.


• Ensures that the team's quality and timeliness of service meet performance indicator goals.


• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.


• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.


• Analyzes and interprets laws, rules, and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.


• Monitors leave balances, approves/denies leave, and certifies timecards.


• Runs production and workload reports.


• Communicates with senior management.

Promotion Potential:

None, the position is at the full performance level, GS-12.

Work Schedule:

Full-time, Monday to Friday, 8:00 a.m. to 4:30 p.m.

Compressed/Flexible:

Not available

Telework

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by‑case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Position Description/PD#

Supervisory Veterans Service Representative (Assistant Coach); PD02102A

Requirements

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year supervisory probationary period period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;


• the needs and interests of the Agency;


• whether your continued employment would advance organizational goals of the Agency or the Government; and


• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your 1-year supervisory probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job


• Selective Service Registration is required for males born after 12/31/1959


• You may be required to serve a probationary or trial period


• Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.


• Subject to background/security investigation


• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements


• Effective May 7, 2025, driver's licenses or state‑issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/13/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.

MINIMUM QUALIFICATION REQUIREMENT

You may qualify based on your experience as described below:

GS-12 Grade Level

Specialized Experience:

Is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO.

Examples of specialized experience would typically include, but are not limited to:

• Quality assurance or auditor functions related to claims processing and benefit determination.


• Adjudication and authorization of compensation, pension, and claims.


• Determination to reconsider claims appeal cases and preparation/presentation of such cases

NOTE: There is no educational substitution for this grade level.

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment:

Full-time employment is considered to be at least 35 hours per week. Part‑time experience will be credited on a pro‑rated basis; when including part‑time employment in your resume you must specify the average hours worked per week.

Physical Requirements:

The work normally involves mental rather than physical exertion.

Additional information

Career Transition Assistance Plan

(CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF‑50 noting your current position, grade level, and duty location) and be found well‑qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy:

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members

Please visit the

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Reasonable Accommodation (RA) Requests:

VA is committed to ensuring all applicants have equal access to the assessment process. If you require reasonable accommodation to complete the VA Supervisory Situational Judgment Test (SSJT), please contact [e-mail] as soon as possible. Requests will be considered on a case‑by‑case basis in accordance with the Rehabilitation Act of 1973, as amended.

For more information on the "Who may apply" eligibility requirements, please refer to the

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.