Supervisory Program Monitor

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 90,000 - 115,000; Full time

Job summary

CFSA is seeking a Contract Monitoring Specialist to oversee daily operations of the Contracts Monitoring Division. You will monitor CFSA contracts with child welfare programs, conduct data gathering and analysis, and ensure compliance with federal and local regulations.

You will prepare briefings, reconcile invoices, and coordinate with providers and internal stakeholders to improve service delivery and client outcomes.

Qualifications

• Demonstrated advanced knowledge of contracting procedures and evaluation methods.
• Ability to analyze contract data in Excel and synthesize findings into recommendations.
• Advanced knowledge of management concepts and coordinating unit functions.
• Mediation and negotiation skills with tactful public interaction.
• Understanding of laws and regulations governing CFSA contracts.
• Experience with qualitative and quantitative analyses for program improvement.
• Sensitivity to the socio-economic and cultural context of DC residents.
• Excellent written and oral communication to present findings.

Responsibilities

• Provides technical support to providers under contract and monitors service quality.
• Evaluates program content and performance using data collected by monitors.
• Interprets data to improve service delivery and reporting to leadership.
• Reconciles placement and ad hoc invoices against contracts for timely payments.
• Assists in developing program plans, policies, and procedures with monitoring tools.
• Prepares briefings and coordinates meetings with providers to address progress and issues.
• Communicates regulations and coordinates with stakeholders to identify needs and problems.
• Conducts site visits and develops monitoring tools for contracted providers.
• Keeps abreast of contracting and social work issues and informs staff accordingly.
• Performs supervisory functions including staff assignment, performance, and training.

Skills

Contracting procedures

Excel data analysis

Program evaluation

Mediation and negotiation

Communication skills

Public sector knowledge

Team supervision

Education

Driver’s license

Tools

MS Office Excel

Database systems

Job description

Job Summary

The Child and Family Services Agency (CFSA) is a cabinet-level agency within the District of Columbia government, committed to the safety, permanence, and well-being of children and families residing in the District of Columbia. Charged with protecting child victims and those at risk of abuse and neglect, CFSA fosters collaborations within its administrations to deliver exceptional family-focused services to the community and its residents.

This position is in the Contracts Monitoring Division, Business Services Administration (BSA), Office of the Deputy Director for Administration (ODDA) of the Child and Family Services Agency (CFSA). The primary responsibility of the position is to oversee the daily operations of the Unit such as but not limited to, monitoring the CFSA contracts with child welfare prevention service programs, licensed child-placing agencies, youth residential service facilities, providers to ensure that the services provided promote permanence, safety, and well-being of the children under the care of the agency and meet contract expectations and certifying service associated costs.

The work involves monitoring of CFSA placement providers to include contracted private foster care agencies and congregate care programs in addition to community-based child welfare prevention services programs. Program monitoring includes performing a broad range of activities with varying levels of complexity like data gathering, analysis, and interpretation of data, and report writing. The position requires the identification and appraisal of a variety of conditions and interaction with various governmental agencies, contracted providers, and internal and external stakeholders. The incumbent monitors and ensures that the contracted agencies perform services in compliance with the relevant federal, District, and State laws and regulations. The position conducts invoice reconciliation for placement and ad hoc invoices from contracted providers. The work impacts the contracted agencies providing services to children and families. It contributes to CFSA’s overall efficiency of the program operations and service delivery.

Duties And Responsibilities

• Provides technical support or assistance to providers in accordance with standards and specifications in their contracts. Monitors the quality of services provided and makes recommendations on the scope of services.
• Evaluates the programmatic content and quality of service delivery based on information and data collected by performance monitors and CFSA administrations assessing system performance.
• Interprets monitoring data and information and provides recommendations to the Administration, leadership, and Contracts Administrators to enhance service delivery.
• Reconciles placement and ad hoc service invoices in STAAND against contracted terms, proactively resolving billing discrepancies to ensure prompt, accurate payment.
• Participates in the development and implementation of program plans which include goals, objectives, policies and procedures, a system for record management, responsibility for planning and coordination of services, and monitoring and assessing service utilization and quality of services.
• Prepares administrative briefings on identified issues and concerns and makes recommendations and/or acts on findings based on contracts. Oversees and facilitates meetings with providers, offering pertinent information on trends, services, and resources that enhance engagement and client outcomes.
• Disseminates and interprets regulations, policies, and procedures to providers; coordinates the activities with the internal and external stakeholders to identify needs, problems, accomplishments of program, and conducts meetings to address program progress and problems.
• Conducts site visits with contracted providers and ensures monitoring activities sufficiently assess services as intended. Creates and makes recommendations on the design, development, and implementation of monitoring tools.
• Keeps abreast of contracting and social work issues and techniques and the development of new approaches in program implementation and provides updates to the staff.
• Performs a full range of supervisory functions to include: assigns, directs, and reviews the work of subordinate staff; administers leave and attendance; evaluates staff performance; recommends hiring, promotions, status changes, awards, disciplinary actions, and terminations; plans, schedules and coordinates work operations to achieve optimal combination of employees and assignments; addresses issues or problems related to work operations; negotiates and troubleshoots employee concerns, grievances, and other matters involved in the daily administration of labor-management concerns; provides coaching; guides immediate reports in the implementation of performance standards; addresses disciplinary problems; provides governance over staff development and training plans.
• Performs other job related duties as assigned.

Qualifications

• Demonstrated advanced knowledge of contracting procedures and various methods of program evaluation to be able to assess the facilities’ services and program and ensure they are consistent with the goals and objectives of the CFSA program.
• Demonstrated ability to analyze and interpret complex contract data utilizing Excel to synthesize findings into strategic recommendations and actionable recommendations.
• Demonstrated advanced knowledge of management concepts and ability to coordinate and integrate several functions of the Unit including monitoring contracted parties or private entities with case responsibilities and clinical services, to ensure smooth operations.
• Demonstrated advanced knowledge of and skills in mediating and negotiating among parties in conflict and ability to deal tactfully with the public, exercise good judgment in evaluating the situations, and convey messages and decisions clearly and concisely.
• Demonstrated comprehensive knowledge of the fundamental theories, principles, practices, and techniques necessary to provide care and services for children and evaluate quality of care and services being provided.
• Demonstrated comprehensive knowledge of qualitative and quantitative analyses, methods, and techniques to be able to gather, analyze, and make workable recommendations.
• Demonstrated ability to show sensitivity to the socio-economic and cultural climate of the District of Columbia population.
• Excellent oral and written communication skills sufficient to make presentations and write comprehensive reports.
• Proficiency in MS Office specifically Excel and skills and ability to use database systems.

Education/Experience

Must have a valid State or District driver’s license to be able to visit contracted facilities.

Licenses and Certifications

None

Work Environment

The work is performed in an office setting.

Tour of Duty

Monday – Friday

Promotion Potential

None

Collective Bargaining Unit

This position is not covered under a collective bargaining agreement.

Duration of Appointment

Management Supervisory Services- Regular

Pay, Plan, Series & Grade

MS-0301-13

Position Designation

This position is designated as “security” sensitive per DPM Chapter 4, Suitability. The candidate/incumbent is subject to a criminal background check, traffic records check, and consumer credit check (as applicable), reasonable suspicion drug and alcohol test, and post-accident or incident drug and alcohol test.

Residency Preference

Applicants claiming "Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement

The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Closing Statement

Official Job Offers are made by D.C. Child and Family Services Agency.