Supervisory Program Analyst - Veterans Services

Immediate Office of the Assistant Secretary for Human Resources and Administration; Lebanon (Lebanon County); On-site; USD 90,000 - 110,000; Full time

Job summary

The Immediate Office of the Assistant Secretary for Human Resources and Administration seeks a Supervisory Program Analyst for the Veterans Services Division within a Consolidated Patient Account Center (CPAC). The incumbent will oversee accounts receivable operations, respond to inquiries from Veterans, congressional offices, and other stakeholders, and coordinate audits and performance metrics.

This role emphasizes liaison duties, technical support to internal controls and quality assurance,

Responsibilities

• Review accounts and respond to inquiries from Veterans, Congressional Representatives, Beneficiaries, Service Organizations, US Attorneys, VA Regional Counsel, Department of Justice and VA Regional Office on First Party matters.
• Serve as a liaison for congressional committee.
• Provide technical support to Internal Controls and Quality Assurance and manage reports for timely, accurate, and efficient completion.
• Serve as the local CPAC's Accounting Manager and CFO's subject matter expert on diagnostic and performance measures for Veterans Services.
• Coordinate audits to ensure timely CAPs and QIPs are developed.
• Coordinate collection efforts using an automated accounts receivable package on the VISTA mainframe.
• Report diagnostic measures and performance matrices.
• Perform other duties as assigned.

Job description

This position is located in a Consolidated Patient Account Center (CPAC) in the organization of the Chief Financial Officer (CFO) with the incumbent serving as a Supervisor in the Veterans Services Division. The CPAC is a regionally consolidated business entity established to enhance revenue operations throughout the VHA network by standardization and consolidation of functions and the integration of VHA and industry best practices.

Major Duties include, but are not limited to:

• Responsible for reviewing accounts and responding to inquiries via verbal or written correspondence to Veterans, Congressional Representatives, Beneficiaries, Service Organizations, US Attorneys, VA Regional Counsel, Department of Justice and VA Regional Office concerning First Party matters.
• Serves as a liaison for congressional committee.
• Provides technical support to Internal Controls and Quality Assurance Strategically and actively manages the reports ensuring that all detailed reporting is completed timely, accurately and efficiently.
• Serves as the local CPAC's Accounting Manager and CFO's subject matter expert on diagnostic and performance measures for Veterans Services.
• Provides technical support to Internal Controls and Quality Assurance.
• Coordinates audits to ensure timely CAPs and QIPs are developed.
• Coordinates collection efforts utilizing an automated accounts receivable package on each VISTA mainframe.
• Reports diagnostic measures and performance matrixes.
• Performs other duties as assigned.

Work Schedule:

Monday-Friday 8:00am-4:30pm

Compressed/Flexible:

May be available at supervisors discretion.

Telework:

This position may be authorized for ad-hoctelework.

Telework eligibility will be discussed during the interview process.

Virtual:

This is not a virtual position.

Position Description/PD#: Supervisory Program Analyst - Veterans Services/PD02942A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized