Supervisory Program Analyst

U.S. Department of Veterans Affairs; United States; On-site; USD 64,000 - 88,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Supervisory Program Analyst in the Quality Support Services (QSS) unit. The incumbent will oversee QSS staff, establish guidelines, plan and distribute work, and monitor progress while preparing coaching reports and conducting analyses.

Responsibilities include providing instruction and on-the-job training to staff. The candidate must meet qualification standards, including time-in-grade requirements for current federal employees and specialized

Qualifications

• Experience applying qualitative and quantitative techniques to quality measurement and process improvement efforts.
• Ability to integrate best practices into clear, measurable workflows.
• Experience supporting senior staff with people-related responsibilities in matrixed environments.

Responsibilities

• Establishing guidelines and resolving procedural issues.
• Planning and distributing work and monitoring assignment progress.
• Preparing coaching reports and conducting analyses.
• Providing instruction, guidance, and on-the-job training to staff.

Skills

Quality measurement

Process improvement

Leadership support

Policy development

Training & coaching

Education

Ph.D. or equivalent doctoral degree

3 full years of progressively higher level graduate education

LL.M., if related

Job description

The Supervisory Program Analyst functions as the Quality Support Services (QSS) Supervisor. The position oversees QSS staff and ensures the effective completion of unit responsibilities. Key duties include establishing guidelines, resolving procedural issues, planning and distributing work, monitoring assignment progress, preparing coaching reports, conducting analyses, and providing instruction, guidance, and on-the-job training.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2026.

Time-In-Grade Requirement:

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience:

Examples of specialized experience would typically include, but are not limited to:

• Applying qualitative and quantitative techniques to support quality measurement and process improvement efforts.
• Integrating best practices and benchmarking insights into clear, measurable workflows.
• Supporting senior staff with people-related responsibilities in a matrixed reporting environment, including leadership or indirect supervision responsibilities.
• Exercising independent judgment to develop procedures and reports when guidelines are limited or not well defined.
• Providing respectful and professional service to both internal and external customers.

Education:

Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree OR, 3 full years of progressively higher level graduate education leading to such a degree OR, LL.M., if related.

Combination:

Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level education.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.