Supervisory Mission Support Specialist

U.S. Customs and Border Protection; Seattle, Blaine (WA, WA); On-site; USD 90,000 - 120,000; Full time

Job summary

U.S. Customs and Border Protection, Seattle Field Office, Mission Support Division, is seeking a GS-13 level position with location negotiable between Blaine, WA and Seattle, WA. This is NOT a remote working position and requires on-site participation at the assigned duty location.

You will lead workforce management projects, develop policies, and design data analysis methods to assess workforce needs. You will provide guidance to senior leadership, prepare reports, and collaborate with

Qualifications

• You qualify for GS-13 with 1 year of specialized experience equivalent to the next lower grade.
• Leading workforce management projects and developing policies to optimize performance.
• Designing and implementing data analysis methods to assess workforce needs.
• Providing guidance to senior leadership on workforce planning and program improvements.
• Managing preparation and delivery of comprehensive reports and briefings.

Responsibilities

• Lead workforce management projects and evaluate policies to optimize performance.
• Design and implement data analysis methods to assess workforce needs.
• Provide guidance to senior leadership on workforce planning and resource allocation.
• Prepare and deliver reports and briefings on workforce management issues.
• Collaborate with cross-functional teams to drive program improvements.

Skills

Leadership

Data analysis

Workforce planning

Reporting

Cross-functional collaboration

Job description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Seattle Field Office, Mission Support Division, Location Negotiable After Selection - You must choose one of the below locations. This is NOT a remote working position.

• Blaine, WA
• Seattle, WA

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Leading workforce management projects, including the development and evaluation of policies and procedures to optimize organizational performance.
• Designing and implementing complex data analysis methods to assess workforce needs and recommend strategic solutions.
• Providing expert guidance to senior leadership on workforce planning, resource allocation, and program improvement initiatives.
• Managing the preparation and delivery of comprehensive reports and briefings on workforce management issues for executive decision-making.
• Collaborating with cross-functional teams to resolve workforce challenges and drive continuous improvement in program operations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/02/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

Supervisory Probationary Period: You may be required to serve an 18-month probationary period upon appointment.

Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 3 weeks of in-residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.