Management and Program Analyst

U.S. Customs and Border Protection; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Job summary

U.S. Customs and Border Protection (CBP) in Washington, DC seeks professionals for a GS-13 level role in Office of Field Operations.

The position involves coordinating staffing, recruitment, classification, and human capital programs across field offices and headquarters, with a focus on data-driven recommendations and compliance. The role requires knowledge of HR processes, experience in personnel actions, and the ability to advise managers on staffing options, incentives, and reassignments.

Qualifications

• 1 year of specialized experience equivalent to the next lower grade in staffing, recruitment, classification, or human capital programs.
• Experience analyzing staffing, workload, or program data and advising on organizational structure.
• Experience reviewing personnel actions or recruitment packages with HR systems and ensuring compliance.
• Ability to develop reports, briefings, or recommendations based on data analysis.
• Ability to advise managers on recruitment options, incentives, and personnel management matters.

Responsibilities

• Coordinate staffing, recruitment, classification, and personnel actions across field offices and headquarters.
• Develop reports and briefings using staffing and workload data to support management decisions.
• Advise program officials on organizational structure, position management, and hiring flexibilities.

Skills

Liaison between management and field/h

Job description

Organizational Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Mission Support Directorate, Executive Director Front Office, located in Washington, DC.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience:

You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Serving as a liaison between management, field offices, headquarters components, and human resources offices to coordinate staffing, recruitment, classification, personnel actions, or other human capital programs
• Analyzing human capital, staffing, or position management issues and providing recommendations to management based on applicable laws, regulations, policies, procedures, or organizational guidance
• Reviewing, creating, or processing personnel-related actions or recruitment packages using human resources systems, ensuring accuracy, completeness, and compliance with applicable requirements
• Developing reports, briefings, procedures, or recommendations based on qualitative or quantitative analysis of staffing, workload, organizational, or program data
• Advising managers or program officials on organizational structure, position management, recruitment options, hiring flexibilities, incentives, reassignments, details, or other personnel management matters

NOTE:

Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/07/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation:

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency:

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period:

All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:

If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.