Supervisory Mission Support Specialist

U.S. Customs and Border Protection; Blaine, Seattle (WA, WA); On-site; USD 90,000 - 130,000; Full time

Job summary

U.S. Customs and Border Protection (CBP) in Washington state is seeking a GS-14 level administrator to lead mission-support services. The position is not remote and offers locations in Blaine or Seattle.

You will supervise administrative programs, develop goals, and oversee budget, logistics, procurement, and quality assurance efforts across field operations. Residency and time-in-grade requirements apply as noted in the announcement.

Qualifications

• Meet qualification requirements, including education if applicable, and time-in-grade rules apply.
• At least 1 year of specialized experience at the GS-13 level or equivalent is required.
• Experience involves supervision of administrative programs and multiple support services.

Responsibilities

• Provide supervisory guidance on administrative programs, procedures, and processes.
• Develop and implement short- and long-term goals and operational plans.
• Oversee and evaluate administrative services including budget, logistics, procurement, and QA.
• Make decisions interpreting laws and policies in complex situations.
• Communicate with internal components to relay and translate guidance.

Skills

Supervisory guidance

Operational planning

Budget and procurement

Policy interpretation

Communication of guidance

Job description

Organizational Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Mission Support Division, Location Negotiable After Selection - You must choose one of the below locations. This is NOT a remote working position.

• Blaine, WA
• Seattle, WA

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience:

You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Providing supervisory guidance on administrative programs, procedures, and processes affecting the program office.
• Developing and implementing short and long-term goals, operational plans, and objectives to improve mission support services.
• Overseeing and evaluating complex administrative services to the field, employees, and other customers pertaining to budget, logistics, procurement, and quality assurance programs.
• Making decisions and resolving problems involving interpretation of the law or unusual situations requiring interpretation and application of organization policy.
• Communicating with internal components to obtain, relay, summarize, and translate guidance and information.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/12/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation:

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers.

Residency:

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period:

All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:

If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

Supervisory Probationary Period:

You may be required to serve an 18 month probationary period upon appointment.

Leadership Training:

All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 3 weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.