Supervisory Medical Support Assistant

US-Department-of-Veterans-Affair; Bay Pines (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

The Department of Veterans Affairs (VA) is seeking a Supervisory Medical Support Assistant at the GS-8 level in a clinical setting. The role requires leading a patient support team, planning programs, and ensuring high-quality patient services.

Ideal candidates will have supervisory experience, strong communication skills, and a solid understanding of clinical operations. The position emphasizes program oversight, data analysis, and staff development within VA medical centers or satellite

Qualifications

• One year of supervisory MSA experience at the GS-7 level or equivalent.
• Strong knowledge of patient support processes in a clinic setting.
• Ability to supervise staff, plan programs, and evaluate performance.

Responsibilities

• Plan and direct programs at medical centers and satellite clinics.
• Supervise at least one subordinate MSA supervisor or team leader.
• Evaluate staff performance and resolve problems to ensure patient services.
• Extract and analyze data to provide reports to management for tracking measures.
• Provide briefings, orientations, staff development, and training in a patient support setting.

Skills

Leadership

Supervision

Communication

Education

High school diploma/ GED

Job description

Basic Requirements

• United States Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience and Education.
  • (1) Experience. None.
  • (2) Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Certification. None required.
• Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
  • (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation.
  • (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

In addition to the basic requirements for employment listed in paragraph 3 above, the following education and experience criteria must be met when determining the grade of candidates:

Supervisory Medical Support Assistant, GS-8

• (a) Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
• (b) Assignment. For all supervisory assignments the Supervisory MSA must spend 25% or more of their time providing administrative and technical supervision and perform major duties above those at the FPL that consist of significant scope, complexity, difficulty, and variety. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include but are not limited to evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.
• (c) Demonstrated Knowledge, Skills, and Abilities.
  1. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
  2. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
  3. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
  4. Ability to provide briefings, orientations, staff development, and training in a patient support setting.
  5. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

References

VA Handbook 5005, Part II Appendix G45.The full performance level of this vacancy is GS-8.

Physical Requirements

The physical demands of the work are generally minor. The work is primarily sedentary (6-8 hrs.) although, there is some walking (1 hr.), bending (1 hr.), and carrying of bulky files (1-10 lbs.) and some extended periods of standing (2 hrs.).